Hi Square Support, We need to escalate this ticket immediately. This issue is causing a critical blockage for the merchant. Approximately 90% of their sales are processed through these kiosks, and they are currently unable to accept payments during a high-volume weekend (Super Bowl weekend). They c…

What’s the application Id and a checkout_id you experienced this behavior with? :slight_smile:

Hi Square Team, Following up on our recent escalation regarding the CreateTerminalCheckout transition issue. We have conducted extensive A/B testing in our warehouse and have confirmed the root cause: This is a software regression in the latest Terminal update, not a network or hardware fault. The…

So this only effected one Terminal device? Were all the other Terminals working as expected? :slight_smile:

No, this is not isolated to a single device. We have confirmed this behavior across multiple terminals (with different serial numbers and batches). Tested Multiple Units: We observed the same failure on a brand new terminal in our warehouse, the merchant’s existing 2 terminals. The Controlled …

What is the serial number of the second device you saw this behavior with? :slight_smile:

Sorry about the noise, Bryan. We’re just very concerned about the impact on our merchant right now. Let’s keep it in the Discord.

Urgent Update: Square Terminal failure (Stuck in LOGO screen)

Questions

wsdzy2010 February 10, 2026, 6:56pm 3

The application id: sq0idp-667qGonbA9BRcTEXJflFpA.

The checkout id I already posted:
Terminal SN: 546CS149C3000929

Checkout id:

B3C5EBhiQTkqO

dmosqon6pNYqO

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Urgent Update: Square Terminal failure (Stuck in LOGO screen)

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