Telephone integartion to accept payment

Questions
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1

Hi,

I am new to Square functionality. I have in house business application used by internal front desk team members . Customers walk in to the desk or call the call center.

For a customer walk-in I am happy to use Square Terminal with the Terminal API to integrate to my custom POS application.

For customers over the phone what are the options to receive payments. Need help on the following:

  1. I see Checkout API can create a custom checkout page URL that I can share to my customer via SMS. Wait for them to pay. Does this integration generate event notification via Webhooks?

  2. Is there telephony integration that can be leveraged?

2

Hey @jmfrancis, welcome!

I see Checkout API can create a custom checkout page URL that I can share to my customer via SMS. Wait for them to pay. Does this integration generate event notification via Webhooks?

Yes, Checkout API will generate a webhook event for both the creation of the order (order.created, when the checkout page is created) and for the payment (payment.updated).

Is there telephony integration that can be leveraged?

No, at this time Square doesn’t have any APIs for telephone integration.