Square Terminal hangs with IN_PROGRESS

Questions
1

Square terminal shows ‘spinnging circle’ with message ‘do not remove card’ on screen, and hangs more than 4 min. (Verified using POS log action. [4 min. = Manager Login Time to Check - Treminal CheckOutCreated Time]) after the check out creation.

As a manager (I am a developer also.), I just removed card and turned off and turn on the Square terminal. I am not sure if this action triggered terminal checkout status as ‘canceled.’ I verified webhook log [TerminalCheckOut.Updated] with ‘CANCELED.’ Terminal shows black screen again (Check Out screen).

I am just writing what I have been encountered today in real environment.

To be considered, customer’s card was ‘GIFT CARD with Visa logo.’

  • I think ‘Gift Card’ with Visa logo is same as ‘credit card,’ and nothing to worry as developer.
  • My POS does not take any partial payment.

As a developer, have you seen your terminal hangs with ‘spinning cercle’ like this? If so, how did you handle with programming code? Cancel the target transaction by POS where webhook’s database status = ‘IN_PROGRESS’ and TerminalCheckOut_creation_time > (1 ~ 2)min? 1~2 min. is very long time to wait on IN_PROGRESS TerminalCheckOut to be COMPLETED.

Thanks, in advance.

2

:wave: Did this happen once with the device or did this happen across multiple devices? :slightly_smiling_face:

3

I have seen this only 1 time so far in last 2 months using the same device (terminal).
I have 2 devices (terminals). 1 for use, 1 for backup in any cases.

4

We did have an issue with the Terminal API where it was timing out, but that was quickly resolved by the team. Are you still experiencing this? :slightly_smiling_face:

5

There is no more same issue on this after the first incident.

6

Okay, great! Thanks! :slightly_smiling_face: