We’ve been having some problems with checkout objects entering the CANCELED / TIMED_OUT state unexpectedly. This seems to happen when there is some problem with the Square terminal displaying an error message when a contactless card is used. (Unfortunately I haven’t been able to get a photo of the error message yet, staff are clearing it and trying again too quickly!)
An example: checkout
olqlfCWfNcoqO was created at 2023-01-02T20:48:22.749Z and entered the
TIMED_OUT state at 2023-01-02T20:48:37.972Z
This has been happening increasingly often recently; for example it happened five times last night at location
L8MSBCS94TPG5, on multiple terminals.
We’ve had some customers report that their card is authorised but ultimately not charged when this happens.
All our terminals are currently on app version 6.5 and OS version 5.33.0051.
Any idea what is going wrong?