I collect customer information for conference registrations using Gravity Forms and use the Gravity Forms Square Add-On to connect with Square. For several months everything worked great. On October 28, 2021 the customer information stopped linking to the transaction (for most transactions). Starting on October 28, 2021 there are 3 scenarios that occur when I look at the customer information that is tied to the transaction:
- The customer link says “Add Customer” - this is the most common
- The customer link says “Edit Customer”, but the customer fields are blank
- The customer link says “Edit Customer”, customer information is synced - happens rarely
The customers are getting sent to square because I can find them (we also capture the customer information through our website). There appears to be no rhyme or reason when the occasional transaction syncs properly.
I have been working with the plugin developer for two months now and they are telling me the issue is not on their end.
How can I get this to sync all of my transactions with the customer like it was prior to October 28, 2021?