We are currently encountering an issue with the Square Payment API in Australia.
[
{
"code": "BAD_REQUEST",
"detail": "total_money amount of 2468 is not divisible by AUD currency base cash unit.",
"category": "INVALID_REQUEST_ERROR"
}
]
Could you please investigate this and advise us on how we can resolve the issue?
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Troubleshoot the Payments API
Working with Monetary Amounts in Square APIs
Payments Pricing with Square APIs and SDKs
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The error message you’re encountering indicates that the total_money amount specified in your request is not divisible by the base cash unit for the Australian Dollar (AUD). In Australia, cash payments must be specified in increments of $0.05. This means that the amount you are trying to process, 2468 (which represents $24.68 AUD), is not valid for a cash payment because it is not a multiple of 5 cents.
To resolve this issue, ensure that the total_money amount in your request is divisible by 5 when dealing with cash payments in AUD. For example, you could adjust the amount to 2470 (representing $24.70 AUD) or 2465 (representing $24.65 AUD), both of which are valid increments for cash payments in Australia.
This answer was reviewed by @josh-square.
Thank you for the update.
The customer placed the order for $24.68, but we can’t complete the payment using $24.65 or $24.70—it throws an error saying the total amount doesn’t match.
Can you please suggest any workaround for this issue?
Hey @Mahesh! This should only apply to payments of type CASH. Is the error you’re getting for a mismatch between the order object and the amount in the CreatePayment? Do you mind sharing your order ID?