Online not sending info to ship station

the following error code is seen in ship station after update is requested and no auto update activity since July 23rd 2026

Unknown Error

07/25/2026 10:48 AMlast updated by [email protected]

Error: Could not find file ‘\\s-n-fs01.sslocal.com\ShipStation\Import\7974452\31406437-5772-4942-a956-e68b4506ece7.xsd’.

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Hi there! Have you reported this issue to ShipStation? They built and maintain this integration and will need to be the ones to troubleshoot and resolve.

yes and getting nowhere! back and forth between ship station and sq

Do you have a support ticket reference number from ShipStation? We can try to escalate it with them.