No api log for a successful transaction

Questions
1

Hi - I’m currently testing the payment API on a sandbox. Lately, I’ve been encountering successful transaction with no corresponding API log.

I’m posting this without the actual screenshots since somehow I can never post with the images attached…

2

What’s your application ID and what’s the payment_id of the payment that didn’t create the log? Also was the payment with Virtual Terminal or did you call CreatePayment ? Virtual Terminal payments won’t create logs in the API Logs. :slight_smile:

3

Thanks for checking - application ID is sandbox-sq0idb-zcqCg_-DQi_iBn1rs6zAhw.
Called CreatePayment. On the dashboard transaction page, I have 9 successful transactions on 9/11 (Japan time GMT+9). However on the API logs, I only have 5. The missing logs are for payment id LrjyX7AFYcSjd00dYA7vKxNUe2RZY, F287njhvA01LTDsyqTBGE2P4ysXZY, HVTpmkoKLT37Pok2CUfvatkStz5YY, pWrhuQEmMoqZPf6WMcPyXd5Z9UDZY.

4

Thanks for bringing this to our attention. I’ve reached out to the team on this and will be sure to reach out with any updates. :slight_smile: