INTERNAL_SERVER_ERROR and GENERIC_DECLINE when update payment tips amount

Questions
1

Dear Team,

When our application called Square Payment API to update the tips amount on a payment (no tips set when this payment is created, and later we need to set tips on it), we got INTERNAL_SERVER_ERROR and GENERIC_DECLINE, could you please help to check the cause?

application id: sq0idp-X5g7B-QAtnOvyEFik1fuSg
location id: LCA1CRCAED227
payment id: LZmQlk04znFrhPCY2cvKwIDlBn6YY

{
	"data": null,
	"errors": [
		{
			"code": "INTERNAL_SERVER_ERROR",
			"detail": "An internal error has occurred, and the API was unable to service your request.",
			"category": "API_ERROR"
		}
	],
	"message": "HTTP Response Not OK",
	"responseCode": 500
}

{
	"data": null,
	"errors": [
		{
			"code": "GENERIC_DECLINE",
			"detail": "Authorization error: 'GENERIC_DECLINE'",
			"category": "PAYMENT_METHOD_ERROR"
		}
	],
	"message": "HTTP Response Not OK",
	"responseCode": 400
}

Thanks and Best Regards,

2

:wave: I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:

Additional Documentation

Handling Errors
Guidelines and Limitations
Update Payment and Tip Amounts

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.
Otherwise one of our Developer Advocates will provide additional assistance shortly.

3

We had an issue this morning that caused this issue. Its now been resolved and you should be processing normal now. :slightly_smiling_face: