Is there also a way to check through the API if a customer is subscribed to text message marketing?
Additionally, if a customer unsubscribes from text message marketing, what is the recommended way for a merchant to provide the customer with an option to re-subscribe?
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Regarding your first query, the Square Customers API provides the email_unsubscribed field to check if a customer has unsubscribed from email marketing. However, the API does not currently support a similar field for text message marketing subscriptions. Therefore, you cannot directly check a customer’s subscription status for text message marketing through the API.
As for your second question, if a customer unsubscribes from text message marketing, the recommended approach for a merchant to allow the customer to re-subscribe would be to provide a clear and easy opt-in process. This could be done through your app or website by offering a form or a button that customers can use to re-subscribe. Ensure that this process complies with any relevant regulations regarding marketing communications and customer consent.
I hope this helps! If you have any more questions, feel free to ask.
Thank you again for your help! I have a follow-up question regarding text message marketing subscriptions.
From which sources can I check whether a customer is currently subscribed to text message marketing? I need to know the subscription status in order to recommend that a customer re-subscribe if they’ve opted out.
Additionally, if a customer agrees to re-subscribe to text message marketing, which API should I use to enable their subscription again?
At this time the ability to know whether or not a customer is subscribed to text message marketing with the API isn’t currently available with our API.
Thank you for clarifying my previous question. I now understand that it isn’t possible to check a customer’s text message marketing subscription status through the API.
May I ask:
Can I use Customer Groups or Customer Segments to mark whether a customer is subscribed to text message marketing?
Is there an API I can use to enable text message marketing subscriptions for a customer?
Thanks again for your guidance—I really appreciate your support!
Currently, there isn’t a way to programmatically enable text message marketing. If your tracking the customers marketing status yourself then yes you can use Groups or Customer Segments to separate customers. But again this would be something that your application would have to track.
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