Failed to cancel payment with error 'Payment is attached to the order and guaranteed to complete. It cannot be canceled.'

Questions
1

Dear Team,

In production env we created an authorized payment, but failed to cancel it later, we got below error:

[category=INVALID_REQUEST_ERROR, code=BAD_REQUEST, detail=Payment is attached to the order and guaranteed to complete. It cannot be canceled., field=null]

may i know what the detail means? such as, is it caused by any param set in the request of API creating the payment?

below is the payment info:

  • application id: sq0idp-X5g7B-QAtnOvyEFik1fuSg
  • location id: LZ27X98TBHAZ0
  • payment id: pEeRXidhe2VBmulewDUg6AN0H88YY

Thanks.

2

:wave: I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:

Additional Documentation

Payments Requirements
Web Payments SDK Requirements
Partial Payment Authorizations

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.
Otherwise one of our Developer Advocates will provide additional assistance shortly.

3

Dear team,

Any update please?
Thanks.

4

Dear Team,

Any update please? It’s 10 days already.
If it’s an expected behavior, it will be appreciated if you can share the link documenting the related info.

Thanks.

5

The team is still looking into this issue. :slightly_smiling_face:

6

@Bryan-Square

Any update please?
This issue occurred again, could you please follow up
Thanks.

application id: sq0idp-X5g7B-QAtnOvyEFik1fuSg
location id: LC4W03NJBWBW5
payment id: VYFTk1gueGXOkbM1Tv3kSfzfW7ZZY

7

Dear Team,

As it’s already one month since we noticed this behavior, may I know whether any progress please?

Thanks.