Sandbox intermittent 500 error

Questions
,
1

Hi! When trying Payment API with API Explorer with this request, I’m getting intermittent 500 internal error with no message or response body.

curl https://connect.squareupsandbox.com/v2/payments \
  -X POST \
  -H 'Square-Version: 2024-08-21' \
  -H 'Authorization: Bearer xxx' \
  -H 'Content-Type: application/json' \
  -d '{
    "note": "Deposit from Omnichannel for order : 300000000006 - Payment : 300000000006-6247",
    "idempotency_key": "5982ae06-69b7-43a0-8e32-49e5a757ebf7",
    "source_id": "cnon:card-nonce-ok",
    "amount_money": {
      "amount": 108,
      "currency": "USD"
    }
  }'

After retrying multiple times I get this error response

{
  "errors": [
    {
      "code": "BAD_REQUEST",
      "detail": "Payment is attached to the order and guaranteed to complete. It cannot be canceled.",
      "category": "INVALID_REQUEST_ERROR"
    }
  ]
}

Does anyone have the same issue?

2

:wave: I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:

Additional Documentation

Handling Errors
Troubleshoot the Payments API
Take Payments

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.
Otherwise one of our Developer Advocates will provide additional assistance shortly.

3

Sandbox performance is currently degraded. Our team is actively working on a fix and we appreciate your patience. :slightly_smiling_face: