Enable First-Party Delivery (DELIVERY fulfillment) for a single-location restaurant on the Orders API

Questions
,
1

We’re a production Square merchant — a single-location restaurant in Scottsdale, AZ —
running our own website ordering directly on the Orders API. We’re live on production
with real catalog, payments and orders through /v2/orders and /v2/payments.

I’m trying to get DELIVERY fulfillments working end to end, and I believe the blocker
is that our account isn’t enrolled in First-Party Delivery.

What happens

  • POST /v2/orders with a DELIVERY fulfillment returns 200. The order exists and can
    be retrieved through the Orders API, with recipient and address populated.
  • Payment attaches successfully through the Payments API.
  • But the order never appears in Order Manager, never reaches KDS, and doesn’t auto-fire
    to the kitchen printer.
  • PICKUP fulfillments on the same account, same application and same location behave
    perfectly — Order Manager, KDS and automatic kitchen printing all work. So the pipeline
    itself is sound; this is specific to DELIVERY.

This matches the documented gated behaviour:

Requests to create a DELIVERY fulfillment order succeed with a 200 response even if you
don’t have a partnership agreement and are enrolled in the delivery beta program.
However, the delivery order you create cannot be accessed by a seller and does not
appear in the Square Order Manager.

Our use case

We are a single-location restaurant taking delivery orders on our own website, for our
own restaurant. We are not a delivery platform, a courier marketplace, or a multi-merchant
ordering aggregator.

We dispatch the courier ourselves. I understand from “Delivery Integration” (topic 25251)
that Orders API orders don’t push to Square’s built-in DoorDash/Uber integrations, and
we’re not asking for that. We only need paid DELIVERY orders to be visible to the seller
so the kitchen can see and print them.

What I’m asking

Could a Square staff member either (a) enroll/flag our account for First-Party Delivery,
or (b) point me to the exact process for a merchant of this profile? I’ve seen the same
request resolved this way in topics 26868 and 26705 — both single-restaurant, own-driver
use cases — so I want to make sure I’m in the right queue rather than the partnership
application one.

Happy to share Merchant ID, Location ID and Application ID by DM.

Thanks!

4

Hi @ameliasaz - Unfortunately, access to first-party delivery fulfillment types are available to certified Square partners only. If the issue only involves ensuring the ticket prints properly in the kitchen, the recommendation would be to use a different fulfillment (like SHIPMENT) for tickets denoting a delivery.