Dispute not displayed in seller dashboard

Questions
1

Dear Team,

We noticed below dispute is available if we get it from square dispute API (we got this dispute from square webhook), but it’s not displayed in seller dashboard, could you please help to check?
Thanks.

application id: sq0idp-X5g7B-QAtnOvyEFik1fuSg
location id: L6V9HTMB5VZMQ
dispute id: E4CuCzuhdD0lD9kpfvSCXD

Dispute API:

image
image1480×726 56.1 KB

Square seller dashboard:

image
image2330×654 50.3 KB

2

:wave: I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:

Additional Documentation

Process Disputes
Square Dashboard
Developer Console

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.
Otherwise one of our Developer Advocates will provide additional assistance shortly.

3

btw, we also noticed dispute response-by time looks not consistent between dispute API and seller dashboard, not sure whether it’s related though:

4

I took a look at the disputes section of the Dashboard and I see the dispute your referencing. Are you sure it’s not correctly showing? :slightly_smiling_face:

5

hi Bryan,

Thanks for replying.
Yes, i noticed it’s displayed in seller dashboard now, but it wasn’t there when I posted this, I don’t know why though.