Credit card issue

Questions
41

thank you so much buddy!

42

A good general tip for working with credit card systems is, if you have real doubt about whether it’s working properly, is to pay for a transaction as if you were a customer. Obviously you should NOT do this routinely/regularly, as it can interfere with fraud systems, but the advantage of doing it occasionally is that you can see what the customer sees, exactly.

Knowing exactly what the customer sees is so helpful to solving problems more effectively and completely!

43

@Andrea I’m sorry to hear that you’re experiencing issues with your website’s payment process. There could be various reasons why customers are not able to enter credit card information or why the “Or pay with your Apple Pay” option is not showing up on all devices.

Here are a few things you can check to troubleshoot the issue:

  1. Payment gateway settings: Make sure that the payment gateway you are using is properly configured and activated. Check the payment gateway documentation to ensure that the API keys and other settings are correct.
  2. SSL certificate: Ensure that your website has a valid SSL certificate. Without an SSL certificate, your customers will not be able to submit payment information securely.
  3. Browser compatibility: Check that your website is compatible with the latest versions of popular web browsers such as Google Chrome, Firefox, and Safari.
  4. Payment form integration: Review your website’s payment form integration to make sure it is functioning correctly. Check that the form is sending data to the payment gateway and that it is correctly configured to handle payment errors.
  5. Mobile compatibility: Make sure that your website is mobile-friendly and that the payment process is optimized for mobile devices. Test the payment process on multiple mobile devices to ensure that it is functioning correctly.

I hope these suggestions help you diagnose and fix the issue. If you continue to experience problems, it may be helpful to reach out to your payment gateway provider or website developer for additional assistance.