We are processing payments via Square on our application. Unfortunately, we are seeing connectivity issues with the card reader.
Our app runs on iPad which sits in the Square stand and the card reader is connected to the stand via a usb cable.
After going over the usual authorization process, we are presenting the Square Reader settings controller and it’s not detecting the card reader. We have to unplug the reader and plug it back in for the card reader to be detected.
What could be causing this connectivity issue?
Any guidance is appreciated.