Cash app paid order not trigger refund.updated

Questions
1

Hi, refund cash app paid order seems not trigger the refund.updated v2 webhook event. Is it the expected behavior?

2

Any reply here? I can’t find any document about that.

3

:wave: The team is currently working on a fix for this and I’ll be sure to reach out with any updates. :slightly_smiling_face:

1 Like
4

When a merchant refunds a transaction it can take up to 10 business days for the Cash App to receive the refund. As soon as Cash App receives the refund, the funds will automatically appear in your Cash App balance. If you have any questions before the 10 days have passed, please reach out directly to the merchant.
Steps to get Refund on Cash App

  1. Open the Cash App on your smartphone.
  2. Click on the clock icon in the bottom right corner.
  3. Open the transaction for which you want your funds back.
  4. Click on the three dots in the top right corner.
  5. Choose the Refund option.
  6. Confirm by clicking OK.

Greeting,
Rachel Gomez