Can a payment not have an Order associated with it?

sanaa.khan · April 24, 2020, 3:40pm

Is it possible that payment may not have an order_id?

dpapastrat · April 24, 2020, 3:43pm

All payments have an Order ID associated with them.

sanaa.khan · April 24, 2020, 4:22pm

For some reason, Order ID “f41E6gYci69HsQWDkbk5aJseV” is null. Any idea why?

dpapastrat · April 24, 2020, 4:37pm

Is the ID you provided the ID of the payment?

sanaa.khan · April 24, 2020, 5:31pm

Its an Order ID. However it seems to be associated to multiple Payment IDs. One of them is “X9HPqdcBE7voiugaIlsIMbDJvaB”
Thanks

dpapastrat · April 24, 2020, 6:26pm

Yes, Orders can have multiple Payments. A Payment can only be associated with a single Order, though.

Calling BatchRetrieveOrders with that Order ID doesn’t return “null” for me though - can you clarify what’s not working

sanaa.khan · April 24, 2020, 6:35pm

This is what I get when I call BatchRetrieveOrders in the API Explorer.

dpapastrat · April 24, 2020, 7:14pm

Hm, that shouldn’t be the case. I’m following up with our Orders engineering team to get them to look into that Order and see if there’s any issues with it that could be causing this. I can see on our end that there’s definitely an Order in our databases with that ID, but it’s not making it back to you.

sanaa.khan · April 27, 2020, 5:24pm

Any update on this, Dean?

dpapastrat · April 27, 2020, 5:49pm

It appears the reason it’s not being returned is because the Payment failed. For sales taken by the Point of Sale app, the Order is only accessible if the Payment succeeds. Eventually, we’d like for Orders to show for both failed and succeeded payments, but it doesn’t look like that’s the case right now.

Sorry for the delay!