What would cause a payment to be VOIDED?

I have a merchant who’s customer was paying on our app via Reader SDK which unexpectedly crashed and the order went to the customer’s bank account with a pending debit, but the transaction never actually showed in Square.

Looking at Square API logs for merchant ID 9DAW8W9S2H6QM, I can see a payment with ID nBzOgmISwZ35R8nB5vIcE5OwRwWZY made it through to the approved state, but when I ping the Get Payment endpoint I can see that the payment is now in a CANCELED status with card_details of VOIDED. Looks like it was voided 10 minutes after original creation.

What would cause this?

I’m checking with the team on this. :slightly_smiling_face: