Transaction page not show the $0 transaction

Questions
1

We created a total $0 order by using order API and pay order API, it works fine in most of our merchant Square account, merchant can see it on transaction page. However, one merchant reported that they cannot find it on their transaction page, it only shows on the order page.

Order page: #3943, made with Omar

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image2366×1784 606 KB

Not on transaction page:

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image1624×1924 871 KB

Order id: SEgSr3J4DgbaOJhosa18LvFD2I7YY

I suspect it might be related to the merchant account’s setting, can you please check what’s caused it?

2

I just checked the sellers Dashboard and I see the payment for SEgSr3J4DgbaOJhosa18LvFD2I7YY in Transactions section of the Dashboard. :slight_smile:

3

You might try adding a small charge with an offsetting discount to keep the total at $0—this often gets them to show up consistently. Alternatively, issuing a $0 invoice could also work.

Hope this helps!