Payment amount not matching between Dashboard and API

Questions
1

I’m using ListPayments to pull payments for reporting and noticed a specific order where the gross sales was different in API response and the data that was downloaded from seller dashboard. Any idea why it might be different?

2

Do you have the order_id so we can take a look? :slightly_smiling_face:

3

here is the payment id, LxA5A9k1qNSwds4HwXWWBU6KuaB, please let me know if this doesn’t work.

4

I just took a look at the order and I see the gross sales totals are 9600, 2500, and 800 which is what the order was for. What differences are you seeing? :slightly_smiling_face:

5

There is single entry for payment_id LxA5A9k1qNSwds4HwXWWBU6KuaB when I use the Payment API and the amount shown is 13706. When I export item level details from seller dashboard for 2022-09-01, for the same payment id, the amount I see is 104. Although I understand, the API returns value in cents, but 137 <> 104, which is what I’m trying to figure out.

6

Also, payment API gives me payment ID DFkfTkQt0SJZkEgNP91DmdQKuaB whereas the exported data from seller dashboard doesn’t contain this payment, can you please check and let me know what may be the reason.

7

The net sale is $104.00 then there is the gift card sale for $25.00 plus tax of $8.06. That all together makes the $137.06. :slightly_smiling_face:

8

Thanks, that helps. The gift card sale - is it under the same order_id or it’s created as a new order?

9

Yes, it’s in the order.

{
                "uid": "4467b27d-9a2f-4044-8d07-2680bd7ccf7f",
                "quantity": "1",
                "name": "Gift Card",
                "base_price_money": {
                    "amount": 2500,
                    "currency": "USD"
                }
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10

thanks again for the help, do you mind checking payment DFkfTkQt0SJZkEgNP91DmdQKuaB. This shows up on the API but not when I export from seller dashboard for 2022-09-01.

11

Right cause the payment date is:
Screen Shot 2022-11-11 at 10.10.13 AM
:slightly_smiling_face:

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