OrderLineItemModifier quantity is not being displayed in the order detailing, nor in the ticket printing

Hey there, i’m having problems displaying the quantity of modifiers for items in my order.

the quantity is setted during order creation and the price is correctly calculated, but the quantity is not displayed within the order details in Square or on the printed ticket.

Do you have an example order_id and picture of the ticket? Also what version of the POS are you running? Is it the latest version? :slight_smile:

Order ID: 08e7P6EINmcna7O2klo25NhEYdMZY
Location: LNSSN3EAR64TW

I will confirm with my client about the pos version, but online it is also not being possible to view the modifier quantity.

Thanks :wink:

Also iOS or Android? :slight_smile:

In fact we have developed a custom app for the store and we are using your API to place the order.

After confirming the order, it is printed in the kitchen of the stores. As there was no information regarding the quantity, the manager checked through the dashboard and found that the information is not there either.

In this case, I checked through the /v2/orders/{order_id} endpoint and confirmed that the return contains information about the quantity of modifiers.

Am I doing something wrong when creating the order? Should I provide any extra information when adding the modifier (in addition to the quantity) so that this information is displayed on the Square dashboard or on the printed ticket?

Tks

No, according to the team you aren’t doing anything incorrectly. Is this regularly happening? If so do you have a recent example? The team hasn’t been able to replicate this. :slight_smile:

This occurs with all orders where modifiers have a custom quantity.

To avoid problems with requests, I momentarily disabled the change in the quantity of modifiers, but I created an order here so I can illustrate it for you.

Order ID: fdFWc0bh7XmE58HEc8pMBX2AyKeZY

Return of API:

[2]=>
            object(Square\Models\OrderLineItemModifier)#274 (8) {
              ["uid":"Square\Models\OrderLineItemModifier":private]=>
              array(1) {
                ["value"]=>
                string(22) "vSgTXI1rIcRokdbPZY570B"
              }
              ["catalogObjectId":"Square\Models\OrderLineItemModifier":private]=>
              array(1) {
                ["value"]=>
                string(24) "75HARYA3UUDFJ4CR2NEAC3DA"
              }
              ["catalogVersion":"Square\Models\OrderLineItemModifier":private]=>
              array(1) {
                ["value"]=>
                int(1694726220668)
              }
              ["name":"Square\Models\OrderLineItemModifier":private]=>
              array(1) {
                ["value"]=>
                string(8) "+Acerola"
              }
              ["quantity":"Square\Models\OrderLineItemModifier":private]=>
              array(1) {
                ["value"]=>
                string(1) "4"
              }
              ["basePriceMoney":"Square\Models\OrderLineItemModifier":private]=>
              object(Square\Models\Money)#263 (2) {
                ["amount":"Square\Models\Money":private]=>
                array(1) {
                  ["value"]=>
                  int(0)
                }
                ["currency":"Square\Models\Money":private]=>
                string(3) "USD"
              }
              ["totalPriceMoney":"Square\Models\OrderLineItemModifier":private]=>
              object(Square\Models\Money)#260 (2) {
                ["amount":"Square\Models\Money":private]=>
                array(1) {
                  ["value"]=>
                  int(0)
                }
                ["currency":"Square\Models\Money":private]=>
                string(3) "USD"
              }
              ["metadata":"Square\Models\OrderLineItemModifier":private]=>
              array(0) {
              }
            }

I tried to attach images of the dashboard and the printed order, but I am unable to post the response with the images.

Thanks for the example. The team is looking into this. :slight_smile:

The team found an issue and the issue has been fix. If you could test and confirm that would be great. :slightly_smiling_face:

Confirmed, everything works correctly. Thanks to you and the team :wink: