Hey there, i’m having problems displaying the quantity of modifiers for items in my order.
the quantity is setted during order creation and the price is correctly calculated, but the quantity is not displayed within the order details in Square or on the printed ticket.
In fact we have developed a custom app for the store and we are using your API to place the order.
After confirming the order, it is printed in the kitchen of the stores. As there was no information regarding the quantity, the manager checked through the dashboard and found that the information is not there either.
In this case, I checked through the /v2/orders/{order_id} endpoint and confirmed that the return contains information about the quantity of modifiers.
Am I doing something wrong when creating the order? Should I provide any extra information when adding the modifier (in addition to the quantity) so that this information is displayed on the Square dashboard or on the printed ticket?
No, according to the team you aren’t doing anything incorrectly. Is this regularly happening? If so do you have a recent example? The team hasn’t been able to replicate this.
This occurs with all orders where modifiers have a custom quantity.
To avoid problems with requests, I momentarily disabled the change in the quantity of modifiers, but I created an order here so I can illustrate it for you.