Our customers have been experiencing slower credit card processing times tonight + last Thursday night (6-7 seconds to process vs. almost instantaneously) on Square’s processing screen (the built in UI). We’ve confirmed there are no slow downs on our end, and the customers have tested their internet connections and they’re all very fast.
Ideas here? Any extra information I can share that might be helpful? Thanks!
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Thanks for reporting this. I’ve looked into our logs but haven’t confirmed the cause.
Could you share a few affected payment IDs, exact times/timezone, SDK version/platform, and reader model or Tap to Pay usage? A normal-speed example would also help us compare the payment timelines.
You can also refer to Square’s official public status page to see if your experience matches with the status history.