We saw a big delay yesterday on 8.2 around 6:30 PM to 7:09PM CDT.
Our team focus on Square integration: our clients make orders on Square POS, then we use webhook to obtain the events and do more things in our own server. The big delay seriously affected one of our clients yesterday, the customer made order on Square POS as 6:30 pm. But the transaction finished its process and appears on Square dashboard at 7:09. We really want to know what happened at that time, since online order worked fine, other clients didn’t have that happen.
Our company persuade business owner use Square product. This issue almost destroyed client’s trust on Square POS and us. Can you please check the reason of this delay for us please?
The customer receipt id: Vey2DVqPnVsVgAqbbZ0ZgP6UvaB
Payment start: Aug. 2, 2020 6:30 pm
Payment end: Aug. 2, 2020 7:09 pm