Is this really the only way to get support from Square?

[enigma65]

Posted a question last week and still no answer. For 3.3% of all my client transactions I expected something more.

Production subscription locked after removing a scheduled plan change — HTTP 500 on subsequent SwapPlan

We’re testing subscription billing for a SaaS web app before launch and have encountered a locked production subscription. Here’s the sequence: Registered and paid for our Basic plan at $19/month. Upgraded immediately to Advanced at $34/month. Our application collected a separate prorated payment and used SwapPlan to schedule Advanced for the next renewal. Chose to downgrade back to Basic at renewal. Our application deleted the scheduled SWAP_PLAN action successfully. Advanced access remains …

[zacstlouis]

This is the best place to come for API/integration support. There isn’t a more direct line to us unless you have an account manager you work with directly.

We do try to respond within 48h with most replies coming in at 24h. We do not monitor the forum on weekends though. Your other post should be answered soon!