I will be happy to provide webhooks showing examples of this problem. I just became aware of the ‘CANCELLED’ status on payments. My wife owns a small yoga studio: I handle Square Data processing – she looks at the square dashboard. The studio sells ‘E-Cards’ for class attendance. My home-built web…

:waving_hand: I’m Square Dev AI, here to help answer your question! Based on the information you’ve provided, the following documentation will help answer your question: Payments API Webhooks Learn about the Square webhook notifications supported by the Payments API. …

What is the payment_id for the payment in question? :slight_smile:

Looks like that payment failed due to an incorrect order_id. :slight_smile: { "errors": [ { "code": "NOT_FOUND", "detail": "Order not found for id ", "category": "INVALID_REQUEST_ERROR" } ], "payment": { "id": "vpPb6zbPsEq7AbuVDMvqnLwHVlIZY", "created_at": "2…

Our E-card payments are simply payments to the studio: they do not have related orders. Order ID is not a required field in the Create Payment API. If a missing order ID was a consistent cause of failure, many hundred payments would be failing. Also your answer suggests the VOID was issued by Squ…

I have just gone through the web hooks looking for ‘VOID’ and all these E-Card payments were voided. I just discovered that we lost thousands of dollars, and Square never sent specific notification of payment failure. Some notfication, at least on the Square dashboard would have been helpful. Maki…

$17,960 in lost revenue. I don’t know how to recover.

I accept that it was my coding error that caused the multiple instances of payment failures - I had included a NULL order_id in the payment curl. I had gotten used to bad curl results saying ‘failed’ and so I check for ‘failed’ in the result array (and deal with failed results with an error handler…

Thank you for walking me through exactly what you saw in your logs and on your bank statement. I’m really sorry for the confusion and inconvenience you’ve been through. Let me try to pull back the curtain on exactly what’s happening inside Square so you can see why you saw an approved‐then‐voided pa…

Thanks for the full process information Bryan. I pictured something like what your show. However, I think its a big problem on your end that The payment with a non-blocking error is only identified if the payment is submitted. If the curl has a non-blocking error, there is apparently no way creat…

How to identify and handle 'CANCELLED' payments?

Questions

Bryan-Square July 28, 2025, 10:13pm 3

What is the payment_id for the payment in question?

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How to identify and handle 'CANCELLED' payments?

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