I’m getting the following error from the Loyalty API when creating an account from the following payload. The docs say the number must be in the E.164 format. For example, “+14155551111”. The phone number “+19281735585” passes every regex E.164 test I’ve run, so I don’t understand why the API is re…

Hi @danjy , I would like to take a look into this. Could I get your application id, so I can take a look at your API Logs .

Thank you. Logs are below. Request: { "loyalty_account": { "program_id": "1398ede9-26de-4df7-a8c3-48724c2793e5", "customer_id": "AVHQJ37DYCT4DA991AZSEQF7EM", "mapping": { "phone_number": "+19281734485" } }, "idempotency_key": "65ba8c204ffe7" } Response: { "errors": …

@danjy Thanks for the example API call. But I would also like to take at the related API calls that were make in by your application. If you could provide your application id from Developer Dashboard , then I can take a look at all your recent API calls in your API Logs .

Those logs are from the Square API Explorer. The application id is “sq0idp-Um5jtq1sP6NGk99RLqo75w”

Hi - was this ever resolved? I’m getting the same error back while using a valid phone number. Thanks!

Do you have a +1 in the number? :slightly_smiling_face:

Hi. Yes, I have a +1 and then 10 digit number. I should mention that I am pointing to my staging environment, and am using the API Explorer

What’s your application ID? :slightly_smiling_face:

My App ID is sandbox-sq0idb-yubk-ejnlBpODqT5Bb2AZw. Thanks so much for looking into this!

Hi Bryan. It seems to be working now for some reason. Do you know if there was some issue in the backend?

Creating Loyalty Account Fails

Questions

Bryan-Square February 28, 2024, 11:15pm 7

Do you have a +1 in the number?

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Creating Loyalty Account Fails

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