Challenge with Inventory Management using Square API

Questions
1

Hello Square Developer Community,

I hope this message finds you well. I’m currently facing a bit of a roadblock in developing an application that integrates with Square API for inventory management, and I was hoping to tap into the collective expertise of this community for some insights.

Here’s a brief overview of the issue I’m encountering:

I am working on an application that utilizes the Square API to manage inventory for a retail business. The main functionalities include adding new items, updating quantities, and retrieving inventory information. While most of the API interactions are working smoothly, I’ve encountered a challenge when trying to update the quantity of an existing item.

Here are some key details:

  1. I’m using the Square Connect API, specifically the Catalog and Inventory endpoints.
  2. Adding new items and retrieving inventory information work without any issues.
  3. However, when I attempt to update the quantity of an existing item using the BatchChangeInventory endpoint, the changes don’t seem to take effect, and I receive a success response without any errors.
  4. I have verified that the item IDs and location IDs used in the request are accurate.

I’ve gone through the Square API documentation multiple times, but I can’t seem to identify what might be causing this discrepancy. Has anyone else faced a similar challenge when updating inventory quantities via the Square API? Are there any nuances or best practices that I might be missing?

I would greatly appreciate any insights or suggestions from the Square developer community to help me troubleshoot and resolve this issue.

Thank you so much for your time and assistance!

2

Do you have some examples of this behavior and the item_ids of objects that aren’t updating? Also where is the object not being updated? Is it in the Dashboard, Square app, or the API response? :slightly_smiling_face:

4

To provide more context, let me clarify the behavior I’m observing:

  1. The issue primarily occurs when I attempt to update the quantity of an existing item using the BatchChangeInventory endpoint via the Square API.
  2. After sending the request to update the quantity of an item, I receive a success response from the API without any errors. However, upon checking the inventory through both the Dashboard and the Square app, I don’t see the expected changes reflected.
  3. I have verified that the item IDs and location IDs used in the request are accurate by cross-referencing them with the data retrieved from the Catalog and Inventory endpoints.
  4. Despite receiving a success response from the API, the inventory quantities remain unchanged both in the Dashboard and the Square app.

I hope this additional information helps in pinpointing the issue. If there’s anything else you need or if you have further questions, please let me know. Your assistance is greatly appreciated! :slightly_smiling_face: :pray:

5

Do you have an example catalog_object_id that this happed with? Also the location_id that you added the inventory to? :slightly_smiling_face:

6

I am having the same issue with catalog_object_id: 3MPGGDHAV4TSUWRGDJYNDQLM and location_id: LYZ9YTSJMVXRF. My requests are successful but on some days the batch inventory change requests, while successful, do not reflect in Square on specific products and some days they do when running the exact same request.

7

I have the same issue.

8

Do you have a recent example of this? Also what device didn’t show the updated inventory counts? :slightly_smiling_face: