"Your cart is empty" in Sandbox

Questions
1

I’m creating checkout payment links in sandbox successfully, but when I navigate to the link and preview the checkout page, it shows “Your cart is empty”. Why would that be?

Here’s the sample checkout response:

{
  "payment_link": {
    "id": "TQTN7UUHMLQEBGFN",
    "version": 1,
    "order_id": "xLXrDG1jtMLZAOrxEy6eVtsPmLJZY",
    "url": "https://sandbox.square.link/u/9PQ5QbY8",
    "long_url": "https://connect.squareupsandbox.com/v2/online-checkout/sandbox-testing-panel/MLG7DDWWYBB1V/TQTN7UUHMLQEBGFN",
    "created_at": "2023-07-05T19:19:08Z"
  },
  "related_resources": {
    "orders": [
      {
        "id": "xLXrDG1jtMLZAOrxEy6eVtsPmLJZY",
        "location_id": "LNR8WX2PQJ3QP",
        "reference_id": "None",
        "source": {
          "name": "TextJoy"
        },
        "line_items": [
          {
            "uid": "1NE68K3vBUQvuvYawexz2B",
            "name": "Latte",
            "quantity": "1",
            "catalog_object_id": "FG3EVAMYSIR4WEGQY5ZBO4JR",
            "catalog_version": 1681401955233,
            "variation_name": "16 oz",
            "item_type": "ITEM",
            "modifiers": [
              {
                "uid": "0sG1eLP0q0FRO6jXLt84CD",
                "catalog_object_id": "E4UNF56EBVUQQZUGI3PRA6NO",
                "catalog_version": 1681401955233,
                "name": "Oat Milk",
                "quantity": "1",
                "base_price_money": {
                  "amount": 50,
                  "currency": "USD"
                },
                "total_price_money": {
                  "amount": 50,
                  "currency": "USD"
                }
              }
            ],
            "base_price_money": {
              "amount": 500,
              "currency": "USD"
            },
            "variation_total_price_money": {
              "amount": 500,
              "currency": "USD"
            },
            "gross_sales_money": {
              "amount": 550,
              "currency": "USD"
            },
            "total_tax_money": {
              "amount": 0,
              "currency": "USD"
            },
            "total_discount_money": {
              "amount": 0,
              "currency": "USD"
            },
            "total_money": {
              "amount": 550,
              "currency": "USD"
            },
            "total_service_charge_money": {
              "amount": 0,
              "currency": "USD"
            }
          }
        ],
        "fulfillments": [
          {
            "uid": "TBQwTX83wJBGCbprMr2dJD",
            "type": "PICKUP",
            "state": "PROPOSED",
            "pickup_details": {
              "recipient": {
                "display_name": "Customer",
                "phone_number": "None"
              },
              "schedule_type": "ASAP",
              "pickup_at": "2023-07-05T19:24:07.725Z",
              "prep_time_duration": "PT5M"
            }
          }
        ],
        "net_amounts": {
          "total_money": {
            "amount": 550,
            "currency": "USD"
          },
          "tax_money": {
            "amount": 0,
            "currency": "USD"
          },
          "discount_money": {
            "amount": 0,
            "currency": "USD"
          },
          "tip_money": {
            "amount": 0,
            "currency": "USD"
          },
          "service_charge_money": {
            "amount": 0,
            "currency": "USD"
          }
        },
        "created_at": "2023-07-05T19:19:07.733Z",
        "updated_at": "2023-07-05T19:19:07.733Z",
        "state": "DRAFT",
        "version": 1,
        "total_money": {
          "amount": 550,
          "currency": "USD"
        },
        "total_tax_money": {
          "amount": 0,
          "currency": "USD"
        },
        "total_discount_money": {
          "amount": 0,
          "currency": "USD"
        },
        "total_tip_money": {
          "amount": 0,
          "currency": "USD"
        },
        "total_service_charge_money": {
          "amount": 0,
          "currency": "USD"
        },
        "net_amount_due_money": {
          "amount": 550,
          "currency": "USD"
        }
      }
    ]
  }
}

Screenshot 2023-07-06 at 8.30.45 AM
Screenshot 2023-07-06 at 8.30.45 AM1194×764 20.8 KB

2

I figured this out. The order.fulfillments.pickup_details.phone_number was None.

For some reason, filling that out gets rid of the “Your cart is empty” message.

3

Thanks for bringing this to our attention. I don’t believe that should be a blocker. I’m checking with the team cause I was able to replicate. :slightly_smiling_face:

1 Like
4

Hey Bryan, I’m getting the “Your cart is empty” message for all CreatePaymentLink requests.

Here’s a very basic request:

result = client.checkout.create_payment_link(
  body = {
    "order": {
      "location_id": "LNR8WX2PQJ3QP",
      "line_items": [
        {
          "quantity": "1",
          "catalog_object_id": "FG3EVAMYSIR4WEGQY5ZBO4JR"
        }
      ]
    }
  }
)

Payment link and order are created successfully:

{
  "payment_link": {
    "id": "UIH3IMSF5GBE6EZD",
    "version": 1,
    "order_id": "x37UOTn0xDD0L6EDzAuT9DvI0E7YY",
    "url": "https://sandbox.square.link/u/nrZoLP2i",
    "long_url": "https://connect.squareupsandbox.com/v2/online-checkout/sandbox-testing-panel/MLG7DDWWYBB1V/UIH3IMSF5GBE6EZD",
    "created_at": "2023-11-01T14:23:57Z"
  },
  "related_resources": {
    "orders": [
      {
        "id": "x37UOTn0xDD0L6EDzAuT9DvI0E7YY",
        "location_id": "LNR8WX2PQJ3QP",
        "source": {
          "name": "Sandbox for sq0idp-KshCgzZLurzTGtlvuR4Eaw"
        },
        "line_items": [
          {
            "uid": "hDxHTfWBeUwABPY5VNXEX",
            "name": "Latte",
            "quantity": "1",
            "catalog_object_id": "FG3EVAMYSIR4WEGQY5ZBO4JR",
            "catalog_version": 1697214751535,
            "variation_name": "Small, Hot",
            "item_type": "ITEM",
            "base_price_money": {
              "amount": 480,
              "currency": "USD"
            },
            "variation_total_price_money": {
              "amount": 480,
              "currency": "USD"
            },
            "gross_sales_money": {
              "amount": 480,
              "currency": "USD"
            },
            "total_tax_money": {
              "amount": 0,
              "currency": "USD"
            },
            "total_discount_money": {
              "amount": 0,
              "currency": "USD"
            },
            "total_money": {
              "amount": 480,
              "currency": "USD"
            },
            "total_service_charge_money": {
              "amount": 0,
              "currency": "USD"
            }
          }
        ],
        "fulfillments": [
          {
            "uid": "JjMKkgs0dJsh44t8dwKTm",
            "type": "DIGITAL",
            "state": "PROPOSED"
          }
        ],
        "net_amounts": {
          "total_money": {
            "amount": 480,
            "currency": "USD"
          },
          "tax_money": {
            "amount": 0,
            "currency": "USD"
          },
          "discount_money": {
            "amount": 0,
            "currency": "USD"
          },
          "tip_money": {
            "amount": 0,
            "currency": "USD"
          },
          "service_charge_money": {
            "amount": 0,
            "currency": "USD"
          }
        },
        "created_at": "2023-11-01T14:23:56.551Z",
        "updated_at": "2023-11-01T14:23:56.551Z",
        "state": "DRAFT",
        "version": 1,
        "total_money": {
          "amount": 480,
          "currency": "USD"
        },
        "total_tax_money": {
          "amount": 0,
          "currency": "USD"
        },
        "total_discount_money": {
          "amount": 0,
          "currency": "USD"
        },
        "total_tip_money": {
          "amount": 0,
          "currency": "USD"
        },
        "total_service_charge_money": {
          "amount": 0,
          "currency": "USD"
        },
        "net_amount_due_money": {
          "amount": 480,
          "currency": "USD"
        }
      }
    ]
  }
}

But navigating to the payment link url shows “Your cart is empty”

Screenshot 2023-11-01 at 10.22.30 AM
Screenshot 2023-11-01 at 10.22.30 AM600×538 12.1 KB

I tried adding the fulfillment details as mentioned in my earlier post, but still got the same message.

5

Also, this seems to only affect Sandbox.

6

Thanks for bringing this to our attention. The team is working on a fix. :slightly_smiling_face: