I need to get my hands on the Customer_ID field and I could swear I got this info earlier from the BatchRetrieveOrders request at https://{{host}}/v2/locations/{{location_id}}/orders/batch-retrieve. Now this information is not part of the “tender” information. Where did it disappear? That’s the only place I can get my hands on the the Customer_ID field through this webhook. This is a crucial part of our application and now that this isn’t working, I have to find another way to get the Customer_ID.
What other way can I get the required data with the “entity_id” that I get from the v1 webhook.
This is mission critical for us.
This really depends on how the payment/order was created. A customer_id could be present in one or more of the following:
- Transaction (v2 transactions which is deprecated, but it’s possible for it to only be present here depending on how it was created)
- Payment (v2 payments)
- Order
It’s also possible for there to be a customer_id on a Payment and a different customer_id on the attached Order, if two separate customers were passed in via the API.
Since you’re using V1 webhooks, entity_id is equal to a payment_id, so you can use this id to retrieve the payment, if it’s a card payment. Otherwise, you’ll need to trim the payment_url to get the trailing transaction/order id (they’re the same id) and look it up accordingly.
Payment made at the POS system at the tennis facility. Customer selected from directory. This customer_id was present when I ran my script on 12/1 and now it’s not there if I run my script for the same entity_id.
I’ve been using the payment_url to get the order_id, and used that to get the actual order with the URL I posted earlier.
That sounds really strange. Can you share the payment_id and I’ll take a look on my side?
Sent you a PM to keep information private