Anyone else seen this come back while running API connections on the production environment: {“code”:403,“errors”:“error code: 1010”} There is nothing I can do to fix it. All subsequent calls return this error after I’ve seen the first one. And it appears to self correct after a few minutes. I’ve …

I have gotten the error 3 unique times today. Two times pull from POST /v2/customers/search with the data payload of {“query”:{“filter”:{“reference_id”:{“exact”:“test-customer-1”}}}} and one time from the call to POST /v2/customers (to add a new customer) with: {“ email_address":"powaymike77@gmail…

Whats your application ID? Also our error messages should have more detail in them. Are you getting the detailed error message? It should look something like: { "errors": [ { "category": "AUTHENTICATION_ERROR", "code": "VALUE_EMPTY", "detail": "Field must not be blank.", …

I’m used to your error codes which is why I was particularly confused by these, but everything after “errors:” is what came from the error stream in the connection used to push the post data. The application id is sq0idp-AAl5EgtVJuNBYjTS6LsWHg

For a test case, I just forced a failed authentication in the same sandbox code used from above and got: { “code”: 401, “errors”: “{ "errors": [ { "category": "AUTHENTICATION_ERROR", "code": "UNAUTHORIZED", "detail": "This request could not be authorized." } ]}” } So i do…

Looking at the API Logs for the app I see one 400 error today for a call to POST /v2/customers/search. The error message is: { "errors": [ { "category": "INVALID_REQUEST_ERROR", "code": "BAD_REQUEST", "detail": "Expected \"{\" (line 1, character 36)" } ] } That’s the …

Yeah, that error came back to me, was before I wrapped my search value for reference id with an exact:“”. Very odd, very odd indeed. Its possible the error was thrown somewhere in the path but before it reached your app server. I’ve had nginx steal traffic from me on the head in to my applications b…

What language are you using? I don’t recognize a 1010 error but when I searched that error some results mentioned that it’s a client error thats terminating the connection. Is it possible that your server is somehow closing the request? :slightly_smiling_face:

Again plausible, but it doesn’t account for the mysterious impact of a stable code release in a completely different geographical local, 100% coincidental in time. A breaks, B immediately also breaks. I’m using Java (jdk 8). I’ll keep digging and certainly update the thread if I can run it to grou…

Another thought that occurs to me. Since you’re not seeing the packet, as proven by the error not matching your error format, it could be getting stopped much earlier in the process of routing. Specifically by a cloud based WAF or firewall. 1010 is listed as a Cloudflare errorcode: “Error 1010: The …

Strange intermittent error connecting to the API (error 1010)

Questions

Bryan-Square March 15, 2023, 7:58pm 2

What’s the endpoint your calling when you get this error? Also are there any additional details in the error message?

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Strange intermittent error connecting to the API (error 1010)

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