Thank you, @Bryan-Square
So I have this setting, is this correct? Why would the prep time exceeding the order pick up date make an order not arrive at the KDS but it arrives at the POS?
"auto_complete_duration": "P0DT0H18M15S",
"pickup_window_duration": "P0DT0H5M15S",
"prep_time_duration": "P0DT0H13M15S",
for this order: YhSygs133TvGyJAGcpiuwW3UcFAZY