Order not arriving at KDS

Thanks for removing the image!

I just tested a CreatePayment with a USD order that was $0 and it also returned the error saying the value was too low. (order id qcJVAv4DtTokXnEJEi9LSO3LIRcZY )

They don’t have another device to try it, but should I ask them to uninstall the app and install it again?