I would like to use the built-in camera on the Square terminal to identify customers by scanning a QR code like what is shown in this article: Scan QR Codes and Barcodes to Identify Customers | Square Support Center - US I have generated a QR code and saved the customer’s reference id in the QR cod…

Currently with the Terminal there isn’t a built in camera that can be used to scan QR codes. The scanning that’s being highlighted in that article is with the Square app for customer QR codes. :slightly_smiling_face:

Ah, I see. Thank you Bryan! If a business is using customer profiles within Square, is the customer that makes a transaction recognized as a customer when they input their phone number at the end to get a receipt, or does it happen before this point, like when a customer’s card is swiped or is that…

You’ll want to look to the payment from the Payments API to get the customer_id. Instant profiles are customer profiles that are automatically created in a seller’s Customer Directory following a payment. Future purchases made with the same card update the profile history with new payment details an…

Thank you for the information! Will I be able to get the customer id from the Payments API within the Sandbox environment when I use the Square Dashboard virtual terminal to charge a test payment? I’ve noticed when I don’t add a customer under the “Payment Details” section I am not seeing the cust…

With sandbox if a customer isn’t added to the payment for a Virtual Terminal Payment it won’t have a customer_id. The time it takes to add a customer to a payment can be immediate or take several minutes for Square to infer a customer to a payment in production. We don’t have an exact timeframe cau…

Thank you, Brian, for a thorough and informative answer, I appreciate it! Going back to the message that started this thread. I created a customer in Square and gave them a reference id number. Then I created a QR code and saved the reference id into the data of the link within the QR code. If I …

The link to the QR code that you provided is https://www.uchat.com.au/p/web/0et4dmyxszav0kcx/full?ref=referenceid--f41380u25779066 which isn’t any of the recommended links for generating QR codes. You’ll need to use one of the URL: https://api.qrserver.com/v1/create-qr-code/?data=your_reference_id …

Thank you for the information. The QR code is automatically populated on a wallet pass that I am using alongside the app I am building. I can add payloads to the QR code link for when it is scanned. Are you saying I can’t use any QR code as long as there is a reference id that points to the custom…

Yes, that is correct. I believe you need to use our documented ways of generating a QR code. :slightly_smiling_face:

Thanks again for the information! I’m trying to find a way for the Square POS system to identify a customer before a purchase is made in a brick-and-mortar business. Would using an add-on barcode scanner help with this? Or is there another device add-on that can be purchased where a customer can e…

Error when trying to identify customer with QR code

Questions

smollenkopf May 8, 2024, 10:51pm 17

Hello,
I’m curious if it’s possible to scan a customer’s barcoded reference ID with a square barcode scanner and then add their purchases to their house account. Is this possible?

Sierra

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Error when trying to identify customer with QR code

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