# Square for Retail Free - Item management online

**URL:** <https://developer.squareup.com/forums/t/square-for-retail-free-item-management-online/20580>\
**Category:** Questions\
**Created:** [January 11, 2025, 5:08am UTC](https://developer.squareup.com/forums/t/square-for-retail-free-item-management-online/20580 "2025-01-11T05:08:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![toofah](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/toofah/32/8433_2.png) [@toofah](https://developer.squareup.com/forums/u/toofah)\
**Post date:** [January 11, 2025, 5:08am UTC](https://developer.squareup.com/forums/t/square-for-retail-free-item-management-online/20580/1 "2025-01-11T05:08:12Z")

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Free tier is supposed to include access to item management, but my account is locked down now that the trial has ended. How can I get this fixed?

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**Author:** ![Square-Dev-AI](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/square-dev-ai/32/2513_2.png) [@Square-Dev-AI](https://developer.squareup.com/forums/u/Square-Dev-AI)\
**Post date:** [January 11, 2025, 5:08am UTC](https://developer.squareup.com/forums/t/square-for-retail-free-item-management-online/20580/2 "2025-01-11T05:08:27Z")

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👋 I’m Square Dev AI, here to help answer your question!  
Based on the information you’ve provided, the following documentation will help answer your question:

> **[Square Sandbox](https://developer.squareup.com/docs/devtools/sandbox/overview)**
>
> An overview of the Square Sandbox, which can be used to simulate orders, invoices, payments, and transactions in a test environment.

> **[Get Started: What's Next](https://developer.squareup.com/docs/get-started/what-next)**
>
> After exploring the Get Started walkthrough, learn about areas to explore as a Square developer.

> **Additional Documentation**
>
> [Get Started](https://developer.squareup.com/docs/square-get-started)  
> [Developer Console](https://developer.squareup.com/docs/devtools/developer-dashboard)  
> [Get Started](https://developer.squareup.com/docs/get-started)

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.  
Otherwise one of our Developer Advocates will provide additional assistance shortly.

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**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\
**Post date:** [January 13, 2025, 5:37pm UTC](https://developer.squareup.com/forums/t/square-for-retail-free-item-management-online/20580/3 "2025-01-13T17:37:33Z")

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Since this has to do with a subscription to Retail I’d recommend reaching out to our Customer Support team. They’ll be able to better assist. 🙂

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**Author:** ![toofah](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/toofah/32/8433_2.png) [@toofah](https://developer.squareup.com/forums/u/toofah)\
**Post date:** [January 13, 2025, 10:54pm UTC](https://developer.squareup.com/forums/t/square-for-retail-free-item-management-online/20580/4 "2025-01-13T22:54:41Z")

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Thanks. It looks like our main account was able to login and the problem was that team member accounts are not supported on the free tier. No problem.

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**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\
**Post date:** [January 13, 2025, 11:20pm UTC](https://developer.squareup.com/forums/t/square-for-retail-free-item-management-online/20580/5 "2025-01-13T23:20:02Z")

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Glad to hear you got access. 🙂