# Sandbox order created via API not visible in sandbox dashboard **URL:** \ **Category:** Questions\ **Tags:** orders-api, payments-api, sandbox\ **Created:** [January 5, 2021, 11:56am UTC](https://developer.squareup.com/forums/t/sandbox-order-created-via-api-not-visible-in-sandbox-dashboard/1555 "2021-01-05T11:56:38Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![mark](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@mark](https://developer.squareup.com/forums/u/mark)\ **Post date:** [January 5, 2021, 11:56am UTC](https://developer.squareup.com/forums/t/sandbox-order-created-via-api-not-visible-in-sandbox-dashboard/1555/1 "2021-01-05T11:56:39Z")
I am using the Orders API to create an order (with a SHIPMENT fulfillment), then the Payments API to create a payment (autocomplete=false) associated with that newly created order. Some time later, I am then using the Payments API to complete payment, and then use the Orders API to update the shipping note and update the SHIPMENT fulfillment state to COMPLETED. I would expect the order to be visible in the Sandbox seller dashboard (using ‘all orders’ filter), however it is not listed. Interestingly I have notifications (bell icon) that there are new orders, but they are not listed on the orders page. I have seen the topic [Created Order in Sandbox](https://developer.squareup.com/forums/t/created-order-in-sandbox/171), however I am sure that I have both a fulfillment and that the payment has been completed. Here is the order data: ``` { "id": "P5iQsvTnEgO2jYd4whIVikkWHjRZY", "location_id": "TVBH5MQC1VVYY", "line_items": [ { "uid": "total", "quantity": "1", "name": "Order Total", "base_price_money": { "amount": 3999, "currency": "USD" }, "gross_sales_money": { "amount": 3999, "currency": "USD" }, "total_tax_money": { "amount": 0, "currency": "USD" }, "total_discount_money": { "amount": 0, "currency": "USD" }, "total_money": { "amount": 3999, "currency": "USD" }, "variation_total_price_money": { "amount": 3999, "currency": "USD" } } ], "fulfillments": [ { "uid": "shipment-fulfillment", "type": "SHIPMENT", "state": "COMPLETED", "shipment_details": { "recipient": { "customer_id": "1NMBQMBMTGTKSCXPNHGX2J8QR8", "display_name": "mark@mbtionline.com", "email_address": "mark@mbtionline.com" }, "shipping_note": "Order orderUSD01, Invoice InvUSD01", "placed_at": "2021-01-04T17:17:37.973Z", "packaged_at": "2021-01-04T17:17:53.261Z", "shipped_at": "2021-01-04T17:17:53.261Z", "in_progress_at": "2021-01-04T17:17:53.261Z" } } ], "metadata": { "Order": "orderUSD01", "Invoice": "InvUSD01" }, "created_at": "2021-01-04T16:48:54.396Z", "updated_at": "2021-01-04T17:17:53.262Z", "state": "OPEN", "version": 6, "reference_id": "44e48f1c-5b0d-462d-b5c1-9bf780fee4ab", "total_tax_money": { "amount": 0, "currency": "USD" }, "total_discount_money": { "amount": 0, "currency": "USD" }, "total_tip_money": { "amount": 0, "currency": "USD" }, "total_money": { "amount": 3999, "currency": "USD" }, "tenders": [ { "id": "bhSuDtyypbLOPiGEiOdyBVorUXWZY", "location_id": "TVBH5MQC1VVYY", "transaction_id": "P5iQsvTnEgO2jYd4whIVikkWHjRZY", "created_at": "2021-01-04T16:48:54Z", "amount_money": { "amount": 3999, "currency": "USD" }, "type": "CARD", "card_details": { "status": "CAPTURED", "card": { "card_brand": "VISA", "last_4": "1111", "fingerprint": "sq-1-GS92d4pOeYFco5QzXONkUmR3V-7SPORIkmRIBDr0g1oCgaa6MOcQn446j9eB-kNK8g" }, "entry_method": "ON_FILE" }, "payment_id": "bhSuDtyypbLOPiGEiOdyBVorUXWZY" } ], "total_service_charge_money": { "amount": 0, "currency": "USD" }, "net_amounts": { "total_money": { "amount": 3999, "currency": "USD" }, "tax_money": { "amount": 0, "currency": "USD" }, "discount_money": { "amount": 0, "currency": "USD" }, "tip_money": { "amount": 0, "currency": "USD" }, "service_charge_money": { "amount": 0, "currency": "USD" } }, "source": { "name": "Sandbox for sq0idp-VxTfvNjI-9UhHj7qoHsZDQ" }, "customer_id": "1NMBQMBMTGTKSCXPNHGX2J8QR8" }, ``` Interestingly, further testing/iterations have shown that if I do not set the SHIPMENT fulfillment state to COMPLETED (leave it as PREPARED) **it does appear** in the dashboard. However, I then have to manually mark it as shipped to complete the order. **How can I achieve the same thing via the API?** ---
**Author:** ![sjosey](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/sjosey/32/40_2.png) [@sjosey](https://developer.squareup.com/forums/u/sjosey)\ **Post date:** [January 5, 2021, 5:29pm UTC](https://developer.squareup.com/forums/t/sandbox-order-created-via-api-not-visible-in-sandbox-dashboard/1555/2 "2021-01-05T17:29:13Z")
Hi @mark welcome to the forums! That is currently a known state that is not supported in the dashboard. An order cannot be `OPEN` while the fulfillment is `COMPLETED`. If you update the order and mark the root order as `COMPLETED`, it should show up in the dashboard. The dashboard does show `OPEN` orders with `OPEN` fulfillments which is why your latter one works. It also shows `COMPLETED` orders with `COMPLETED fulfillments`, but not `OPEN` orders with `COMPLETED` fulfillments. When using the dashboard to complete an order fulfillment, it would normally automatically mark the root order as `COMPLETED` as well. ---
**Author:** ![mark](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@mark](https://developer.squareup.com/forums/u/mark)\ **Post date:** [January 5, 2021, 5:41pm UTC](https://developer.squareup.com/forums/t/sandbox-order-created-via-api-not-visible-in-sandbox-dashboard/1555/3 "2021-01-05T17:41:25Z")
Thanks @sjosey. So what I need to do is to update the order state to COMPLETED at the same time I update the fulfilment state. I think I had misunderstood and thought it would auto-complete the order when all fulfilments were completed. ---
**Author:** ![sjosey](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/sjosey/32/40_2.png) [@sjosey](https://developer.squareup.com/forums/u/sjosey)\ **Post date:** [January 5, 2021, 6:11pm UTC](https://developer.squareup.com/forums/t/sandbox-order-created-via-api-not-visible-in-sandbox-dashboard/1555/4 "2021-01-05T18:11:55Z")
Yep, that’s correct. If the fulfillment was handled by the dashboard or POS then it would be auto-completed when the fulfillment was completed, but if you’re doing it via the API you will need to manually do it.