# Production webhook subscription delivers test events but never real payment.updated

**URL:** <https://developer.squareup.com/forums/t/production-webhook-subscription-delivers-test-events-but-never-real-payment-updated/27613>\
**Category:** Questions\
**Tags:** webhooks-api\
**Created:** [September 11, 2026, 2:36pm UTC](https://developer.squareup.com/forums/t/production-webhook-subscription-delivers-test-events-but-never-real-payment-updated/27613 "2026-09-11T14:36:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Tempestl](https://avatars.discourse-cdn.com/v4/letter/t/f05b48/32.png) [@Tempestl](https://developer.squareup.com/forums/u/Tempestl)\
**Post date:** [September 11, 2026, 2:36pm UTC](https://developer.squareup.com/forums/t/production-webhook-subscription-delivers-test-events-but-never-real-payment-updated/27613/1 "2026-09-11T14:36:38Z")

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Hello everyone ! I got some issue with our webhook subscription.

Our webhook subscription is enabled in production, with a single event type (payment.updated) and a public HTTPS notification URL. A test event sent from the Developer Dashboard is delivered and answered HTTP 200 by our endpoint, and appears in the subscription logs.

No real payment ever triggers a delivery. Three completed card and cash payments taken on a Square Register (Square for Restaurants), all with an order\_id, created after the subscription — no delivery attempt at all in the subscription logs, so this is not a retry or a 4xx/5xx issue.

Already checked: the access token used to create the subscription belongs to the same application (POST /oauth2/token/status confirms the client\_id), it holds PAYMENTS\_READ and ORDERS\_READ, GET /v2/payments returns those payments normally, everything is production (not sandbox), and the subscription was deleted and recreated cleanly with a single event type — no change.

Why would payment.updated not be emitted for a seller’s in-person payments while dashboard test events reach the same endpoint? Happy to share the merchant ID, application ID, subscription ID and payment IDs privately.

Thanks in advance and have a good day,

Tempestl

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**Author:** ![jseok](https://avatars.discourse-cdn.com/v4/letter/j/f475e1/32.png) [@jseok](https://developer.squareup.com/forums/u/jseok)\
**Post date:** [September 11, 2026, 7:02pm UTC](https://developer.squareup.com/forums/t/production-webhook-subscription-delivers-test-events-but-never-real-payment-updated/27613/3 "2026-09-11T19:02:28Z")

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@Tempestl - Can you please provide your App ID and any associated payment IDs and timestamps for your tests?