# Production subscription is "locked and is not billable" after DeleteSubscriptionAction on a SWAP\_PLAN action — request to unlock **URL:** \ **Category:** Questions\ **Tags:** subscriptions-api\ **Created:** [September 27, 2026, 8:43am UTC](https://developer.squareup.com/forums/t/production-subscription-is-locked-and-is-not-billable-after-deletesubscriptionaction-on-a-swap-plan-action-request-to-unlock/28009 "2026-09-27T08:43:43Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![LunaDesign](https://avatars.discourse-cdn.com/v4/letter/l/41988e/32.png) [@LunaDesign](https://developer.squareup.com/forums/u/LunaDesign)\ **Post date:** [September 27, 2026, 8:43am UTC](https://developer.squareup.com/forums/t/production-subscription-is-locked-and-is-not-billable-after-deletesubscriptionaction-on-a-swap-plan-action-request-to-unlock/28009/1 "2026-09-27T08:43:43Z")
Hi Square team, One of our production subscriptions (Japan) has been stuck in a locked state since 2026-09-26 JST. I would like to ask for it to be unlocked. Subscription ID: 901ad8fe-1706-4dd5-8360-c4df7dec87da Environment: Production, JP ## What we did 1. The subscription was on a ¥550/month STATIC plan variation. 2. To offer a paid add-on, we called SwapPlan to move it to a ¥660/month variation. This created a scheduled SWAP\_PLAN action. 3. When the customer removed the add-on within the same billing period, our code called DeleteSubscriptionAction on that SWAP\_PLAN action. 4. Since then, every SwapPlan call on this subscription returns: We have since removed SwapPlan and DeleteSubscriptionAction from our code entirely — the add-on is now a separate subscription created through a payment link — so nothing in our system touches this subscription any more. The lock has not cleared on its own after more than 24 hours. ## Current state - RetrieveSubscription returns status ACTIVE, with a card on file. - Our logging only enumerated SWAP\_PLAN actions and showed none remaining. We have not verified whether a CHANGE\_BILLING\_ANCHOR\_DATE action is still attached, so I cannot rule that out. ## Requests 1. Could you unlock subscription 901ad8fe-1706-4dd5-8360-c4df7dec87da? 2. While it is in this state, will the next scheduled billing (2026-10-18) succeed? The wording “not billable” is our main concern, since this is a live paying customer. 3. Separately: SearchSubscriptions returns HTTP 500 for the entire request when this locked subscription is included in the result set (we filter by customer\_ids). Is that expected behaviour? It silently breaks subscription syncing for this merchant, and we only noticed because we added error logging. If it is not expected, I am happy to open a separate topic. Thank you. ---
**Author:** ![ashley-square](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@ashley-square](https://developer.squareup.com/forums/u/ashley-square)\ **Post date:** [September 29, 2026, 5:23pm UTC](https://developer.squareup.com/forums/t/production-subscription-is-locked-and-is-not-billable-after-deletesubscriptionaction-on-a-swap-plan-action-request-to-unlock/28009/3 "2026-09-29T17:23:06Z")
Thanks for the detailed report, and sorry for the trouble on a live subscription. I’ve escalated this to the Subscriptions team to clear the lock on `901ad8fe-1706-4dd5-8360-c4df7dec87da`, and I’ve also flagged your question about the 2026-10-18 billing cycle and the `SearchSubscriptions` 500. I’ll update here as soon as I hear back. In the meantime, please don’t retry `SwapPlan` or `DeleteSubscriptionAction` on this subscription, as that may complicate the repair. One thing that would help us confirm the cause: could you check whether your code deleted all actions returned by `RetrieveSubscription`, rather than only the `SWAP_PLAN` one? Deleting a `CHANGE_BILLING_ANCHOR_DATE` action is not supported, and a `SwapPlan` call can generate one automatically alongside the swap. ---
**Author:** ![ashley-square](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@ashley-square](https://developer.squareup.com/forums/u/ashley-square)\ **Post date:** [September 29, 2026, 10:57pm UTC](https://developer.squareup.com/forums/t/production-subscription-is-locked-and-is-not-billable-after-deletesubscriptionaction-on-a-swap-plan-action-request-to-unlock/28009/4 "2026-09-29T22:57:11Z")
The subscription has been unlocked and is back in a normal state. You should be able to make changes to it again. On your questions: Billing on 2026-10-18: Now that the lock is cleared, the cycle should bill as scheduled. Do keep an eye on it and let us know if anything looks off. What caused it: The original `SWAP_PLAN` deletion was undone successfully — a later request is what triggered the lock. Unfortunately the logs from that window have aged out, so we can’t pinpoint the exact call. One thing worth checking on your side: deleting a `CHANGE_BILLING_ANCHOR_DATE` action is not supported, and a `SwapPlan` call can generate one automatically alongside the swap. If your code deleted every action returned by `RetrieveSubscription` rather than just the `SWAP_PLAN` one, that’s the most likely culprit. Target only the specific supported action types (`PAUSE`, `RESUME`, `CANCEL`, `SWAP_PLAN`) — and if an unwanted billing-anchor action remains, contact us rather than deleting it. `SearchSubscriptions` returning 500: This is expected behaviour today. The team may improve it in future, but there’s no committed timeline. For now, if you need to defensively handle it, narrowing the result set to exclude an affected subscription is the practical workaround.