# Possible race condition between Square-to-Square Online sync when using UpsertCatalogObject API calls

**URL:** <https://developer.squareup.com/forums/t/possible-race-condition-between-square-to-square-online-sync-when-using-upsertcatalogobject-api-calls/21421>\
**Category:** Questions\
**Tags:** catalog-api\
**Created:** [March 13, 2025, 10:40pm UTC](https://developer.squareup.com/forums/t/possible-race-condition-between-square-to-square-online-sync-when-using-upsertcatalogobject-api-calls/21421 "2025-03-13T22:40:17Z")\
**Posts on this page:** 3\
**Page:** 2

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**Author:** ![cbstl](https://avatars.discourse-cdn.com/v4/letter/c/ee7513/32.png) [@cbstl](https://developer.squareup.com/forums/u/cbstl)\
**Post date:** [June 18, 2025, 1:39pm UTC](https://developer.squareup.com/forums/t/possible-race-condition-between-square-to-square-online-sync-when-using-upsertcatalogobject-api-calls/21421/22 "2025-06-18T13:39:10Z")

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@Bryan-Square - Based on your continued silence and the multiple months of silence from Square’s “customer success” people, should I just assume Square has no avenue for giving me status on this problem? Is there no possible way for me to reach someone higher up the chain? I understand this may be a bit of a corner case, but the lack of communication from multiple lanes of support is very frustrating.

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**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\
**Post date:** [June 18, 2025, 4:53pm UTC](https://developer.squareup.com/forums/t/possible-race-condition-between-square-to-square-online-sync-when-using-upsertcatalogobject-api-calls/21421/23 "2025-06-18T16:53:25Z")

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I sincerely understand your frustration with the lack of communication and resolution. It’s never a good feeling when you’re trying to get answers and encountering silence.

While I want to help, I need to be transparent: the way you’re using the site falls outside our standard supported use cases. This means that while the issue you’re experiencing is valid, it may not be prioritized for a fix in our development pipeline.

The best path forward would be to continue working with our Customer Success team through the official support channels. While I understand you’ve faced delays there, they remain the team empowered to handle these situations and provide status updates. Unfortunately, I don’t have a way to escalate this beyond those channels. 🙂

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**Author:** ![cbstl](https://avatars.discourse-cdn.com/v4/letter/c/ee7513/32.png) [@cbstl](https://developer.squareup.com/forums/u/cbstl)\
**Post date:** [June 19, 2025, 2:53pm UTC](https://developer.squareup.com/forums/t/possible-race-condition-between-square-to-square-online-sync-when-using-upsertcatalogobject-api-calls/21421/24 "2025-06-19T14:53:50Z")

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Okie doke, thanks for your response. I understand your personal ability to help is limited.

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