# Payments API Web Server Timeout **URL:** \ **Category:** Questions\ **Created:** [May 9, 2024, 7:19pm UTC](https://developer.squareup.com/forums/t/payments-api-web-server-timeout/15611 "2024-05-09T19:19:54Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![raehl](https://avatars.discourse-cdn.com/v4/letter/r/c5a1d2/32.png) [@raehl](https://developer.squareup.com/forums/u/raehl)\ **Post date:** [May 9, 2024, 7:19pm UTC](https://developer.squareup.com/forums/t/payments-api-web-server-timeout/15611/1 "2024-05-09T19:19:54Z")
I have a payments integration with the v2 API. When a customer clicks to proceed to Square to complete their payment, the server times out. This occurs with at least two different customers with two different sets of credentials. There has been no change in the software on my side. ![squarefail](https://global.discourse-cdn.com/square/original/2X/1/10e2602bdbed82b1dfcf88cd6bcdb7e873f4e472.png) I would assume that were this an error on my side I’d at least get an error response. What’s going on here? ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [May 9, 2024, 7:21pm UTC](https://developer.squareup.com/forums/t/payments-api-web-server-timeout/15611/2 "2024-05-09T19:21:23Z")
Whats the link to that payment link? 🙂 ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [May 9, 2024, 7:37pm UTC](https://developer.squareup.com/forums/t/payments-api-web-server-timeout/15611/4 "2024-05-09T19:37:56Z")
What’s the application ID that created this link? 🙂 ---
**Author:** ![foxnetsoft](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@foxnetsoft](https://developer.squareup.com/forums/u/foxnetsoft)\ **Post date:** [May 9, 2024, 8:12pm UTC](https://developer.squareup.com/forums/t/payments-api-web-server-timeout/15611/7 "2024-05-09T20:12:34Z")
I have the same issue too. ---
**Author:** ![raehl](https://avatars.discourse-cdn.com/v4/letter/r/c5a1d2/32.png) [@raehl](https://developer.squareup.com/forums/u/raehl)\ **Post date:** [May 9, 2024, 8:13pm UTC](https://developer.squareup.com/forums/t/payments-api-web-server-timeout/15611/8 "2024-05-09T20:13:37Z")
The links appear to work now, but they load painfully slow. The link above took 28 seconds to load anything, then another 20 seconds to actually display the payment form. I deleted the link above as it prepopulates the payment form with customer information. ---
**Author:** ![foxnetsoft](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@foxnetsoft](https://developer.squareup.com/forums/u/foxnetsoft)\ **Post date:** [May 9, 2024, 8:16pm UTC](https://developer.squareup.com/forums/t/payments-api-web-server-timeout/15611/9 "2024-05-09T20:16:45Z")
Very Slow and I saw the empty screen, reload the page and I saw the “Webserver returning error” ---
**Author:** ![raehl](https://avatars.discourse-cdn.com/v4/letter/r/c5a1d2/32.png) [@raehl](https://developer.squareup.com/forums/u/raehl)\ **Post date:** [May 9, 2024, 8:17pm UTC](https://developer.squareup.com/forums/t/payments-api-web-server-timeout/15611/10 "2024-05-09T20:17:46Z")
Yes seems like there is a performance issue on Square’s side. ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [May 9, 2024, 8:34pm UTC](https://developer.squareup.com/forums/t/payments-api-web-server-timeout/15611/11 "2024-05-09T20:34:41Z")
Hi all, there is an issue with the Checkout API that is causing this issue. The team is aware and working on a fix. For updates please check [issquareup.com](http://issquareup.com). 🙂