# Payment error & Valid card Authorization error

**URL:** <https://developer.squareup.com/forums/t/payment-error-valid-card-authorization-error/5392>\
**Category:** Questions\
**Created:** [March 11, 2022, 10:35pm UTC](https://developer.squareup.com/forums/t/payment-error-valid-card-authorization-error/5392 "2022-03-11T22:35:09Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Petrusj](https://avatars.discourse-cdn.com/v4/letter/p/b19c9b/32.png) [@Petrusj](https://developer.squareup.com/forums/u/Petrusj)\
**Post date:** [March 11, 2022, 10:35pm UTC](https://developer.squareup.com/forums/t/payment-error-valid-card-authorization-error/5392/1 "2022-03-11T22:35:09Z")

</div>

Clients complain over them not being able to submit their Valid refit card info for hold their appointment. The message reads that the card information provided was not correct. I even tried my own bank cards and received the error message.

When trying to receive payment via the chip reader and stored card, I get an error saying, Error: Authorization error: ‘Generic\_Decline’.

I have both of these issue happening on the same day! Please if anyone knows how to fix this please let me know.

Thank you!

---

<div class="post-metadata">

**Author:** ![Petrusj](https://avatars.discourse-cdn.com/v4/letter/p/b19c9b/32.png) [@Petrusj](https://developer.squareup.com/forums/u/Petrusj)\
**Post date:** [March 11, 2022, 10:35pm UTC](https://developer.squareup.com/forums/t/payment-error-valid-card-authorization-error/5392/2 "2022-03-11T22:35:57Z")

</div>

BTW my square is connected to Acuity Scheduling if that matters.

---

<div class="post-metadata">

**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\
**Post date:** [March 14, 2022, 4:27pm UTC](https://developer.squareup.com/forums/t/payment-error-valid-card-authorization-error/5392/3 "2022-03-14T16:27:44Z")

</div>

👋 We’re looking into this. I’ll be sure to reach out with any update. 🙂

---

<div class="post-metadata">

**Author:** ![Mariusmate](https://avatars.discourse-cdn.com/v4/letter/m/ecae2f/32.png) [@Mariusmate](https://developer.squareup.com/forums/u/Mariusmate)\
**Post date:** [March 20, 2022, 9:47pm UTC](https://developer.squareup.com/forums/t/payment-error-valid-card-authorization-error/5392/4 "2022-03-20T21:47:12Z")

</div>

Hello i having problem with this payment processor. Looks like 50% of my customers ( selling in UK ) 50% are successful payments and 50% is failed. the issue is verification problem and email valid. Can you please have a look? 50% of lost in profits.

---

<div class="post-metadata">

**Author:** ![RachelGomez](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@RachelGomez](https://developer.squareup.com/forums/u/RachelGomez)\
**Post date:** [July 12, 2022, 6:00am UTC](https://developer.squareup.com/forums/t/payment-error-valid-card-authorization-error/5392/5 "2022-07-12T06:00:27Z")

</div>

Unfortunately, a credit card decline (Authorization error: Generic Decline) means that your card issuer or bank has declined the transaction we’re trying to charge to your card.

Regards,  
Rachel Gomez