# Payment amount not matching between Dashboard and API **URL:** \ **Category:** Questions\ **Tags:** payments-api\ **Created:** [November 9, 2022, 11:46am UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504 "2022-11-09T11:46:57Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![subzero355](https://avatars.discourse-cdn.com/v4/letter/s/e36b37/32.png) [@subzero355](https://developer.squareup.com/forums/u/subzero355)\ **Post date:** [November 9, 2022, 11:46am UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504/1 "2022-11-09T11:46:57Z")
I’m using ListPayments to pull payments for reporting and noticed a specific order where the gross sales was different in API response and the data that was downloaded from seller dashboard. Any idea why it might be different? ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [November 9, 2022, 5:42pm UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504/2 "2022-11-09T17:42:44Z")
Do you have the `order_id` so we can take a look? 🙂 ---
**Author:** ![subzero355](https://avatars.discourse-cdn.com/v4/letter/s/e36b37/32.png) [@subzero355](https://developer.squareup.com/forums/u/subzero355)\ **Post date:** [November 10, 2022, 10:51am UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504/3 "2022-11-10T10:51:41Z")
here is the payment id, LxA5A9k1qNSwds4HwXWWBU6KuaB, please let me know if this doesn’t work. ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [November 10, 2022, 6:19pm UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504/4 "2022-11-10T18:19:59Z")
I just took a look at the order and I see the gross sales totals are `9600`, `2500`, and `800` which is what the order was for. What differences are you seeing? 🙂 ---
**Author:** ![subzero355](https://avatars.discourse-cdn.com/v4/letter/s/e36b37/32.png) [@subzero355](https://developer.squareup.com/forums/u/subzero355)\ **Post date:** [November 11, 2022, 10:48am UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504/5 "2022-11-11T10:48:07Z")
There is single entry for payment\_id `LxA5A9k1qNSwds4HwXWWBU6KuaB` when I use the Payment API and the amount shown is 13706. When I export item level details from seller dashboard for 2022-09-01, for the same payment id, the amount I see is 104. Although I understand, the API returns value in cents, but 137 \<\> 104, which is what I’m trying to figure out. ---
**Author:** ![subzero355](https://avatars.discourse-cdn.com/v4/letter/s/e36b37/32.png) [@subzero355](https://developer.squareup.com/forums/u/subzero355)\ **Post date:** [November 11, 2022, 10:48am UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504/6 "2022-11-11T10:48:58Z")
Also, payment API gives me payment ID DFkfTkQt0SJZkEgNP91DmdQKuaB whereas the exported data from seller dashboard doesn’t contain this payment, can you please check and let me know what may be the reason. ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [November 11, 2022, 5:50pm UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504/7 "2022-11-11T17:50:29Z")
The net sale is $104.00 then there is the gift card sale for $25.00 plus tax of $8.06. That all together makes the $137.06. 🙂 ---
**Author:** ![subzero355](https://avatars.discourse-cdn.com/v4/letter/s/e36b37/32.png) [@subzero355](https://developer.squareup.com/forums/u/subzero355)\ **Post date:** [November 11, 2022, 5:55pm UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504/8 "2022-11-11T17:55:24Z")
Thanks, that helps. The gift card sale - is it under the same order\_id or it’s created as a new order? ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [November 11, 2022, 5:58pm UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504/9 "2022-11-11T17:58:40Z")
Yes, it’s in the order. ```auto { "uid": "4467b27d-9a2f-4044-8d07-2680bd7ccf7f", "quantity": "1", "name": "Gift Card", "base_price_money": { "amount": 2500, "currency": "USD" } ``` ---
**Author:** ![subzero355](https://avatars.discourse-cdn.com/v4/letter/s/e36b37/32.png) [@subzero355](https://developer.squareup.com/forums/u/subzero355)\ **Post date:** [November 11, 2022, 6:03pm UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504/10 "2022-11-11T18:03:14Z")
thanks again for the help, do you mind checking payment DFkfTkQt0SJZkEgNP91DmdQKuaB. This shows up on the API but not when I export from seller dashboard for 2022-09-01. ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [November 11, 2022, 6:11pm UTC](https://developer.squareup.com/forums/t/payment-amount-not-matching-between-dashboard-and-api/7504/11 "2022-11-11T18:11:15Z")
Right cause the payment date is: ![Screen Shot 2022-11-11 at 10.10.13 AM](https://global.discourse-cdn.com/square/original/2X/e/eb446ad61a87499a3cc3bcb64de7b34170411f94.png) 🙂