# Order.Created/Order.Updated web hooks not firing in production **URL:** \ **Category:** Questions\ **Tags:** webhooks-api\ **Created:** [April 4, 2022, 10:24pm UTC](https://developer.squareup.com/forums/t/order-created-order-updated-web-hooks-not-firing-in-production/5595 "2022-04-04T22:24:27Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![AndrewM](https://avatars.discourse-cdn.com/v4/letter/a/c57346/32.png) [@AndrewM](https://developer.squareup.com/forums/u/AndrewM)\ **Post date:** [April 4, 2022, 10:24pm UTC](https://developer.squareup.com/forums/t/order-created-order-updated-web-hooks-not-firing-in-production/5595/1 "2022-04-04T22:24:27Z")
I have not been receiving the order.created/order.updated webhook events when our customer rings someone up. When reviewing the webhooks logs I see all the other events firing for payment.created, customer.created, etc but none for order.created/order.updated events. The order.created/order.updated events do fire if I use the virtual terminal and our API is responding with 200. But I cannot figure out why we’re not getting the live events for order.created/order.updated. Production App Id: sq0idp-PUCRd44T7R0FRifzMzP0UA Recent Order Id that I did not get an event for: n7xwPRshWefBDkfrPLKu0J2eV ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [April 4, 2022, 11:47pm UTC](https://developer.squareup.com/forums/t/order-created-order-updated-web-hooks-not-firing-in-production/5595/2 "2022-04-04T23:47:35Z")
👋 Currently, this event is triggered only by the [CreateOrder](https://developer.squareup.com/reference/square/orders-api/create-order) endpoint call. Creating an order in the Point of Sale app will **not** publish this event. We’re constantly working to improve our features based on feedback like this, so I’ll be sure to share your request to the API product team. 🙂