# Not able to create subscription plans in the sandbox dashboard although possible in production **URL:** \ **Category:** Questions\ **Created:** [January 20, 2023, 7:45pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292 "2023-01-20T19:45:30Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 20, 2023, 7:45pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/1 "2023-01-20T19:45:30Z")
Am I missing something or the sandbox dashboard is not mirroring the production dashboard on the payments items, only 2 choices (invoices and gif card) again 5 (including subscription plan) in production šŸ™ ![Capture dā€™eĢcran 2023-01-20 aĢ€ 18.31.30](https://global.discourse-cdn.com/square/original/2X/b/b7acf4a0cbffc8d8f40b8cbe85add540c329bfe3.png) ---
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 20, 2023, 7:57pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/2 "2023-01-20T19:57:15Z")
and for production ![Capture dā€™eĢcran 2023-01-20 aĢ€ 18.32.36](https://global.discourse-cdn.com/square/original/2X/4/4f385335e24c4052a52ca92690fcdccc21aa5f05.png) ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [January 20, 2023, 8:54pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/3 "2023-01-20T20:54:00Z")
It should have subscriptions. Whatā€™s your application ID? šŸ™‚ ---
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 20, 2023, 10:05pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/4 "2023-01-20T22:05:49Z")
Sandbox Application ID sandbox-sq0idb-3PHclId2xnGBg5tEIDFi\_w ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [January 20, 2023, 10:19pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/5 "2023-01-20T22:19:09Z")
I reached out to the team about this. šŸ™‚ ---
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 20, 2023, 11:00pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/6 "2023-01-20T23:00:56Z")
thks Bryan keep me posted šŸ˜‰ ---
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 21, 2023, 5:14pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/7 "2023-01-21T17:14:33Z")
I must add that there are no orders in the sandbox dashboard either although I have plenty when requesting via API see screenshots below ![Capture dā€™eĢcran 2023-01-21 aĢ€ 18.16.37](https://global.discourse-cdn.com/square/original/2X/e/ef90ff8d31c837cdab443051dd412be1c7b83d09.png) ---
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 21, 2023, 5:15pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/8 "2023-01-21T17:15:25Z")
![Capture dā€™eĢcran 2023-01-21 aĢ€ 18.13.37](https://global.discourse-cdn.com/square/original/2X/5/534808830e55f26a41173d73e6bd06c138adaee7.png) ---
**Author:** ![josh-square](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@josh-square](https://developer.squareup.com/forums/u/josh-square)\ **Post date:** [January 23, 2023, 7:39pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/9 "2023-01-23T19:39:24Z")
Hey @ludovic! Weā€™re still looking into why Subscriptions is missing from your Sandbox. The orders behavior youā€™re seeing is expected though: Orders will only show on your dashboard if they are both fully paid for and have fulfillment details included on the order (whereas the API will return all orders unconditionally). ---
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 23, 2023, 7:59pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/10 "2023-01-23T19:59:31Z")
Hi @josh-square, thks for the reply, I installed and experimented in the sandbox with the node project ā€œquickstartā€ that the square has done and I made payments (and subscriptions) Iā€™m not sure by what you mean about ā€œfulfillment detailsā€ though ---
**Author:** ![josh-square](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@josh-square](https://developer.squareup.com/forums/u/josh-square)\ **Post date:** [January 23, 2023, 8:02pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/11 "2023-01-23T20:02:31Z")
Fulfillment details refer to the information needed to process an order for things like shipment or delivery. You can read more about it here šŸ™‚ [Order Fulfillments](https://developer.squareup.com/docs/orders-api/fulfillments) ---
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 23, 2023, 8:44pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/12 "2023-01-23T20:44:50Z")
Oh I see, thanks and sorry for the trivial question ---
**Author:** ![josh-square](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@josh-square](https://developer.squareup.com/forums/u/josh-square)\ **Post date:** [January 24, 2023, 7:12pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/13 "2023-01-24T19:12:21Z")
No worries, weā€™re here to help! ---
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 26, 2023, 4:22pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/14 "2023-01-26T16:22:41Z")
@josh-square any news about the main subject ? šŸ˜‰ ---
**Author:** ![josh-square](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@josh-square](https://developer.squareup.com/forums/u/josh-square)\ **Post date:** [January 26, 2023, 9:38pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/15 "2023-01-26T21:38:46Z")
The team identified a root cause, and weā€™re working on a fix šŸ™‚ ---
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 26, 2023, 10:22pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/16 "2023-01-26T22:22:52Z")
I seeā€¦Is that a general pb or specific to my account ? ---
**Author:** ![josh-square](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@josh-square](https://developer.squareup.com/forums/u/josh-square)\ **Post date:** [January 27, 2023, 8:41pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/17 "2023-01-27T20:41:39Z")
It was a general issue affecting sandbox on all French accounts. It should be resolved now though! Can you check your sandbox and verify if youā€™re able to access Subscriptions? ---
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 27, 2023, 9:35pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/18 "2023-01-27T21:35:33Z")
Yes it looks alright now, Thks guys ! ---
**Author:** ![ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@ludovic](https://developer.squareup.com/forums/u/ludovic)\ **Post date:** [January 27, 2023, 9:39pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/19 "2023-01-27T21:39:43Z")
There are difference in the menu though, I can only disable a plan but not modify it, or duplicate it like in production, Links canā€™t be activated but it is maybe normal in sandbox mode ---
**Author:** ![josh-square](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@josh-square](https://developer.squareup.com/forums/u/josh-square)\ **Post date:** [January 31, 2023, 6:40pm UTC](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292/20 "2023-01-31T18:40:05Z")
Glad youā€™re able to access it now! There are some expected restrictions with the dashboard, where Subscription Plans created via API will have limited functionality. [Next page](https://developer.squareup.com/forums/t/not-able-to-create-subscription-plans-in-the-sandbox-dashboard-although-possible-in-production/8292.md?page=2)