# Migrating from Stripe to Square Payments **URL:** \ **Category:** Questions\ **Tags:** payments-api\ **Created:** [February 14, 2023, 1:50pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566 "2023-02-14T13:50:04Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![axme](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@axme](https://developer.squareup.com/forums/u/axme)\ **Post date:** [February 14, 2023, 1:50pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/1 "2023-02-14T13:50:04Z")
Hi, We run a subscription model with Stripe, is there an easy way to migrate all subscribers to Square? Would their subscription details and credit card information be saved on Square after migrating or would customers need to put them in? thank you 🙂 ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [February 14, 2023, 8:10pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/2 "2023-02-14T20:10:43Z")
I’m not sure what migrating subscriptions to Square looks like but I’ve asked the team. I do know that they can get cards and customer data in Square. 🙂 ---
**Author:** ![axme](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@axme](https://developer.squareup.com/forums/u/axme)\ **Post date:** [February 21, 2023, 10:11pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/3 "2023-02-21T22:11:15Z")
thanks @Bryan-Square, were you able to hear back from the team on how to migrate subscriptions from Stripe to Square? thank you for your help 🙂 ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [February 21, 2023, 10:20pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/4 "2023-02-21T22:20:42Z")
Unfortunately migrating subscriptions from Stripe to Square isn’t currently possible. 🙂 ---
**Author:** ![desmonddao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@desmonddao](https://developer.squareup.com/forums/u/desmonddao)\ **Post date:** [July 4, 2023, 12:54am UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/5 "2023-07-04T00:54:53Z")
hi there, also wanting to know that this is the case still? currently moving off stripe and wanting to if we can remove our subscription onto another payment gateway like square ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [July 5, 2023, 4:45pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/6 "2023-07-05T16:45:54Z")
I believe this is still the case with Subscriptions. 🙂 ---
**Author:** ![matthewlee](https://avatars.discourse-cdn.com/v4/letter/m/a183cd/32.png) [@matthewlee](https://developer.squareup.com/forums/u/matthewlee)\ **Post date:** [March 11, 2024, 1:58am UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/7 "2024-03-11T01:58:06Z")
Hi, if we want to migrate customer and their payment data (Card, etc.) is it possible? If yes, who can I contact with? Thanks. ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [March 11, 2024, 5:06pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/8 "2024-03-11T17:06:47Z")
Yes, you can import third party card data to Square. If you already have customers and their cards saved on file with a current processor, Square can do one-time migrations to move your data from your current processor over to your Square account. We will work directly with your current payment provider to migrate the data over. This process is only for moving sensitive card data from your current processor to Square. ## **Get Started** 1. Email our team at [card-import-requests@squareup.com](mailto:card-import-requests@squareup.com) via the account holder’s email address to confirm import eligibility. 2. After Square has confirmed import eligibility, request an export of your customer and card data from your current processor to Square. 3. When your current processor is ready to export data and needs contact from Square, loop in [card-import-requests@squareup.com](mailto:card-import-requests@squareup.com) directly into the email thread. 4. Square will work directly with your current processor to have data securely transferred to Square. 5. Square imports customer/card data into your Square account. 6. Square provides you with a mapping of your old processor’s customer/card IDs to Square’s customer/card IDs. ### Import Timeframe The entire process can take a few days to several weeks, so ensure you take this into account. If there are any issues with the data provided to Square, we will work directly with your existing processor to resolve those issues. ## **Mapping File** The migration from your current processor to Square will generate a mapping sheet. The headers of the mapping sheet are as follows: `external_card_id, square_card_id, card_brand, card_last_4, card_exp_month, card_exp_year, square_card_fingerprint, external_customer_id, square_customer_id` If you have an existing integration, you can use this mapping file to update your existing integration to the new Square customer/card IDs. ## **Requirements & Limitations** - Square will only migrate data from another PCI DSS Level 1-compliant payment processor. - Square cannot accept raw payment card data. Please do not email Square (or anyone) with payment card details or sensitive customer information. We will work directly with your current processor to securely transfer the data. - The migration **only moves customer and card data** provided by your existing provider to Square. - New customer records are created for each customer provided by your current processor. The migration does not map cards to any existing customers in your Square account. - Square only maps the information given by the external provider—if they do not provide certain customer information, you should reach out to your provider. - This import migration is a one-time onboarding process. Square cannot process card imports on an ongoing basis. - Support from our Engineering team is available in English. 🙂 ---
**Author:** ![sbrac](https://avatars.discourse-cdn.com/v4/letter/s/c67d28/32.png) [@sbrac](https://developer.squareup.com/forums/u/sbrac)\ **Post date:** [August 15, 2024, 4:11pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/9 "2024-08-15T16:11:17Z")
Hey @Bryan-Square , I’ve just tried emailing this team but the email got rejected. Is this still the process today? ---
**Author:** ![WCB](https://avatars.discourse-cdn.com/v4/letter/w/54ee81/32.png) [@WCB](https://developer.squareup.com/forums/u/WCB)\ **Post date:** [August 19, 2024, 12:58pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/10 "2024-08-19T12:58:53Z")
Hello, I attempted to email the card import email address and it is coming back rejected. Is there another email address? ---
**Author:** ![WCB](https://avatars.discourse-cdn.com/v4/letter/w/54ee81/32.png) [@WCB](https://developer.squareup.com/forums/u/WCB)\ **Post date:** [August 19, 2024, 1:00pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/11 "2024-08-19T13:00:19Z")
Same here. Did you get a reply? ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [August 19, 2024, 5:17pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/12 "2024-08-19T17:17:05Z")
Do you have an account manager? 🙂 ---
**Author:** ![sbrac](https://avatars.discourse-cdn.com/v4/letter/s/c67d28/32.png) [@sbrac](https://developer.squareup.com/forums/u/sbrac)\ **Post date:** [August 19, 2024, 6:04pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/13 "2024-08-19T18:04:12Z")
Hi @WCB I got a reply from Square and this is their response " Regarding importing cards from Stripe into Square, this is no longer a service offered by the Square team, and [card-import-requests@squareup.com](mailto:card-import-requests@squareup.com) has been retired. You’ll need to have customers re-input their cards on file with Square manually." ---
**Author:** ![sbrac](https://avatars.discourse-cdn.com/v4/letter/s/c67d28/32.png) [@sbrac](https://developer.squareup.com/forums/u/sbrac)\ **Post date:** [August 19, 2024, 6:05pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/14 "2024-08-19T18:05:06Z")
Not that I’m aware of. Do you want to be my account manager? 🙂 ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [August 19, 2024, 6:06pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/15 "2024-08-19T18:06:22Z")
At this time card imports are only available for Square accounts that have an account manager. 🙂 ---
**Author:** ![WCB](https://avatars.discourse-cdn.com/v4/letter/w/54ee81/32.png) [@WCB](https://developer.squareup.com/forums/u/WCB)\ **Post date:** [August 19, 2024, 7:11pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/16 "2024-08-19T19:11:39Z")
That sucks. Hailey Summers We Clean Baltimore 6340 Security Blvd. #100 Baltimore, MD. 21207 410-919-9192 ---
**Author:** ![sbrac](https://avatars.discourse-cdn.com/v4/letter/s/c67d28/32.png) [@sbrac](https://developer.squareup.com/forums/u/sbrac)\ **Post date:** [August 19, 2024, 7:28pm UTC](https://developer.squareup.com/forums/t/migrating-from-stripe-to-square-payments/8566/17 "2024-08-19T19:28:55Z")
How do we go about getting an account manager/what requirements need to be met for one? I have only created an account last week and need to migrate over to Square this week so it’s quite urgent and quick turn around.