# How to handle new customer in POS Square App? **URL:** \ **Category:** Questions\ **Tags:** customers-api\ **Created:** [April 15, 2025, 12:43pm UTC](https://developer.squareup.com/forums/t/how-to-handle-new-customer-in-pos-square-app/21957 "2025-04-15T12:43:15Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![NemoNoman](https://avatars.discourse-cdn.com/v4/letter/n/bb73d2/32.png) [@NemoNoman](https://developer.squareup.com/forums/u/NemoNoman)\ **Post date:** [April 15, 2025, 12:43pm UTC](https://developer.squareup.com/forums/t/how-to-handle-new-customer-in-pos-square-app/21957/1 "2025-04-15T12:43:15Z")
I created a new square customer using the API. I tried to find that customer in the Square POS App, but no luck until I forced the app to quit, and restarted. Questions: 1. Is there a way to get the App show the new customer automatically while it is running, or is it required to quit and restart? 2. If restart is required, does the app have a “Quit” button someplace? I can’t find it and I don’t see any help on the web (I searched for a while) Thanks for the info ---
**Author:** ![Square-Dev-AI](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/square-dev-ai/32/2513_2.png) [@Square-Dev-AI](https://developer.squareup.com/forums/u/Square-Dev-AI)\ **Post date:** [April 15, 2025, 12:43pm UTC](https://developer.squareup.com/forums/t/how-to-handle-new-customer-in-pos-square-app/21957/2 "2025-04-15T12:43:35Z")
👋 I’m Square Dev AI, here to help answer your question! Based on the information you’ve provided, the following documentation will help answer your question: > **[Build on iOS: Point of Sale API](https://developer.squareup.com/docs/pos-api/build-on-ios)** > > Take payments in a custom iOS application by calling the Square Point of Sale application. > **[In-App Payments SDK Quickstart](https://developer.squareup.com/docs/in-app-payments-sdk/quick-start/start)** > > Learn how to set up an application that embeds the Square In-App Payments SDK. > **Additional Documentation** > > [In-App Payments SDK Quickstart](https://developer.squareup.com/docs/in-app-payments-sdk/quick-start) > [Build on Mobile Web](https://developer.squareup.com/docs/pos-api/build-mobile-web) > [https://developer.squareup.com/docs/get-started/create-an-account](https://developer.squareup.com/docs/get-started/create-an-account) If this documentation helped you find a solution, please check the box indicating that this reply solves the problem. Otherwise one of our Developer Advocates will provide additional assistance shortly. ---
**Author:** ![Square-Dev-AI](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/square-dev-ai/32/2513_2.png) [@Square-Dev-AI](https://developer.squareup.com/forums/u/Square-Dev-AI)\ **Post date:** [April 15, 2025, 5:21pm UTC](https://developer.squareup.com/forums/t/how-to-handle-new-customer-in-pos-square-app/21957/3 "2025-04-15T17:21:02Z")
The Square Point of Sale app should automatically sync and display new customers created via the API. However, there might be a slight delay due to network conditions or other factors. If the new customer is not showing up immediately, you can try refreshing the app or navigating to a different section and then back to the customer list. If the issue persists, you may need to force quit and restart the app. As for your second question, the Square Point of Sale app does not have a specific “Quit” button. On most mobile devices, you can quit an app by swiping it away from the recent apps view or using the device’s built-in force quit function. For example, on an iOS device, you can double click the home button (or swipe up from the bottom on devices without a home button) and then swipe the app away. On Android, the process can vary depending on the device, but generally, you can access the recent apps view with a dedicated button or gesture and then swipe the app away. _This answer was reviewed by @Bryan-Square._ ---
**Author:** ![NemoNoman](https://avatars.discourse-cdn.com/v4/letter/n/bb73d2/32.png) [@NemoNoman](https://developer.squareup.com/forums/u/NemoNoman)\ **Post date:** [April 15, 2025, 6:20pm UTC](https://developer.squareup.com/forums/t/how-to-handle-new-customer-in-pos-square-app/21957/4 "2025-04-15T18:20:08Z")
> The Square Point of Sale app should automatically sync and display new customers created via the API. **Thanks. I got impatient on intital testing. This time I watied.** > However, there might be a slight delay due to network conditions or other factors. If the new customer is not showing up immediately, you can try refreshing the app or navigating to a different section and then back to the customer list. **In case anyone else wants to know: Actual time between creation and display on the app was about 2.5 minutes. I would ‘naviagate to the add customer’ screen, then back to the order; 150 seconds +/- later, I could find the new customer.** > you can try refreshing the app **FYI, I could not find a ‘refresh’ method on my Pixel 3a (we use this antique because it has an earphone jack for the simple Square card swiper).** **TLDR: just wait for a couiple of minutes.** **Thanks for the suggestions.**