Hi Square Developer Support,
I was directed here by Square Support regarding an issue with our Grubhub integration through Square.
Our Grubhub merchant account is connected to our Square POS, but our pickup hours on Grubhub are incorrect. In the Grubhub Merchant Portal, we are unable to edit or set pickup hours. The portal currently shows “Delivery available only”, even though we offer pickup.
We have contacted Grubhub regarding the issue, and they believe the problem may be related to the Square integration. Square Support requested that we provide the case/ticket number and details here so the Developer/API team can investigate.
Grubhub Case/Ticket #: 120930302
The main issue is:
- Pickup should be available for our restaurant/store.
- The pickup hours displayed through Grubhub are incorrect.
- Grubhub does not allow us to manually edit the pickup hours.
- The Grubhub portal displays “Delivery available only.”
- Our Grubhub account/menu is integrated with Square.
Could you please investigate whether Square is sending incorrect availability, fulfillment, or business-hours information to Grubhub through the integration?
Please let me know if you need any other information.
Thank you for your time,
Yoni
Yoni’s Kosher Jerky