# Disputes Evidence Follow ups and Flow

**URL:** <https://developer.squareup.com/forums/t/disputes-evidence-follow-ups-and-flow/22594>\
**Category:** Questions\
**Tags:** disputes-api\
**Created:** [May 29, 2025, 5:59pm UTC](https://developer.squareup.com/forums/t/disputes-evidence-follow-ups-and-flow/22594 "2025-05-29T17:59:11Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![shayne](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@shayne](https://developer.squareup.com/forums/u/shayne)\
**Post date:** [May 29, 2025, 5:59pm UTC](https://developer.squareup.com/forums/t/disputes-evidence-follow-ups-and-flow/22594/1 "2025-05-29T17:59:11Z")

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How many times can evidence be submitted for a given dispute? If a merchant receives a dispute and wishes to provide evidence contesting the dispute. After the purchasers card issuer looks over the evidence, is there potentially a chance to provide more evidence or a clarification on evidence? Or is it a one time send off of evidence and then card issuer makes a decision?

Say in an example where a customer purchased multiple items and then disputes claiming goods and services not as described.. we would first want to clarify which items were not as described and how they differed.

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**Author:** ![Square-Dev-AI](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/square-dev-ai/32/2513_2.png) [@Square-Dev-AI](https://developer.squareup.com/forums/u/Square-Dev-AI)\
**Post date:** [May 29, 2025, 5:59pm UTC](https://developer.squareup.com/forums/t/disputes-evidence-follow-ups-and-flow/22594/2 "2025-05-29T17:59:25Z")

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👋 I’m Square Dev AI, here to help answer your question!  
Based on the information you’ve provided, the following documentation will help answer your question:

> **[Disputes API](https://developer.squareup.com/docs/disputes-api/overview)**
>
> An introduction to processing disputes using the Square Disputes API.

> **[Process Disputes](https://developer.squareup.com/docs/disputes-api/process-disputes)**
>
> Learn how to process disputes using the Square Disputes API.

> **Additional Documentation**
>
> [Test the Disputes API](https://developer.squareup.com/docs/disputes-api/sandbox-testing)  
> [Statement Descriptions](https://developer.squareup.com/docs/payments-api/take-payments/card-payments/statement-descriptions)  
> [Strong Customer Authentication](https://developer.squareup.com/docs/sca-overview-iap)

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.  
Otherwise one of our Developer Advocates will provide additional assistance shortly.

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<div class="post-metadata">

**Author:** ![Square-Dev-AI](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/square-dev-ai/32/2513_2.png) [@Square-Dev-AI](https://developer.squareup.com/forums/u/Square-Dev-AI)\
**Post date:** [May 29, 2025, 6:17pm UTC](https://developer.squareup.com/forums/t/disputes-evidence-follow-ups-and-flow/22594/3 "2025-05-29T18:17:56Z")

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Challenging a dispute using the Disputes API is a two-step process: first, the seller uploads evidence, and then they submit the evidence to the bank. After the evidence for a dispute has been submitted, it can no longer be removed or changed. Therefore, it’s important to ensure that all relevant evidence is uploaded before submitting it to the bank. If the bank asks for more information while deliberating, the seller can upload more evidence or accept the cardholder’s dispute. However, once the evidence has been submitted and the dispute is in processing, no further evidence can be added or removed.

_This answer was reviewed by @Bryan-Square._

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**Author:** ![shayne](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@shayne](https://developer.squareup.com/forums/u/shayne)\
**Post date:** [May 29, 2025, 9:45pm UTC](https://developer.squareup.com/forums/t/disputes-evidence-follow-ups-and-flow/22594/4 "2025-05-29T21:45:02Z")

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So it would be solely at the banks discretion that a merchant would be able to submit additional evidence after submitting ANY initial evidence?

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**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\
**Post date:** [May 29, 2025, 10:03pm UTC](https://developer.squareup.com/forums/t/disputes-evidence-follow-ups-and-flow/22594/5 "2025-05-29T22:03:07Z")

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Yes, if they require any additional information. 🙂