# Dispute "Response By" time different between seller dashboard and dispute API **URL:** \ **Category:** Questions\ **Tags:** payments-api\ **Created:** [October 4, 2024, 9:53pm UTC](https://developer.squareup.com/forums/t/dispute-response-by-time-different-between-seller-dashboard-and-dispute-api/19033 "2024-10-04T21:53:31Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Alfred](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@Alfred](https://developer.squareup.com/forums/u/Alfred)\ **Post date:** [October 4, 2024, 9:53pm UTC](https://developer.squareup.com/forums/t/dispute-response-by-time-different-between-seller-dashboard-and-dispute-api/19033/1 "2024-10-04T21:53:31Z")
Dear Team, For below dispute, we noticed the “due\_at” time from dispute API is 00:00 at Oct 9 in UTC, while the “Response by” time on seller dashboard is Oct 11, regardless I set the browser timezone as CEST (UTC+2) or EST (UTC-7); If my understanding is correct, the “Response by” time on seller dashboard could be between Oct 8 ~ Oct 10 on different timezones (corresponding to “due\_at” 00:00 at Oct 9 in UTC), but not Oct 11, right? Dispute ID: 7eK5e9UMIUSZ6iSunpsojC Payment ID: VUN2HVHgKZlD1s10l0Uvz3S8L9YZY Location ID: L6V9HTMB5VZMQ ![image](https://global.discourse-cdn.com/square/original/2X/d/d768a54993627fccd3f5f72fe00e21a15f4b05c3.png) ---
**Author:** ![Square-Dev-AI](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/square-dev-ai/32/2513_2.png) [@Square-Dev-AI](https://developer.squareup.com/forums/u/Square-Dev-AI)\ **Post date:** [October 4, 2024, 9:53pm UTC](https://developer.squareup.com/forums/t/dispute-response-by-time-different-between-seller-dashboard-and-dispute-api/19033/2 "2024-10-04T21:53:51Z")
👋 I’m Square Dev AI, here to help answer your question! Based on the information you’ve provided, the following documentation will help answer your question: > **[Disputes API](https://developer.squareup.com/docs/disputes-api/overview)** > > An introduction to processing disputes using the Square Disputes API. > **[Test the Disputes API](https://developer.squareup.com/docs/disputes-api/sandbox-testing)** > > Learn how to test the Disputes API in the Square Sandbox. > **Additional Documentation** > > [Process Disputes](https://developer.squareup.com/docs/disputes-api/process-disputes) > [Verify the Payment](https://developer.squareup.com/docs/get-started/verify-transaction-in-seller-dashboard) > [Seller Dashboard](https://developer.squareup.com/docs/devtools/seller-dashboard) If this documentation helped you find a solution, please check the box indicating that this reply solves the problem. Otherwise one of our Developer Advocates will provide additional assistance shortly. ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [October 4, 2024, 9:58pm UTC](https://developer.squareup.com/forums/t/dispute-response-by-time-different-between-seller-dashboard-and-dispute-api/19033/3 "2024-10-04T21:58:28Z")
All timestamps returned by our API will be in UTC time. - Timestamps (date and time) in [RFC 3339](https://tools.ietf.org/html/rfc3339) format. For example, `start_at` and `end_at` in the [TimeRange](https://developer.squareup.com/reference/square/objects/TimeRange) type. In the [SearchOrders](https://developer.squareup.com/reference/square/orders-api/search-orders) request body, the `query.filter.date_time_filter.created_at` field is of the `TimeRange` type. It can be: - UTC time “2013-01-15T00:00:00Z”. - An offset from UTC time to indicate a time zone, such as “2013-01-15T00:00:00-08:00” (for 8 hours behind UTC time).Clients must account for daylight savings time when providing offset dates. 🙂 ---
**Author:** ![Alfred](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@Alfred](https://developer.squareup.com/forums/u/Alfred)\ **Post date:** [October 4, 2024, 10:05pm UTC](https://developer.squareup.com/forums/t/dispute-response-by-time-different-between-seller-dashboard-and-dispute-api/19033/4 "2024-10-04T22:05:14Z")
hi Bryan, Thanks for the prompt reply. It’s OK to us that RFC3339 format is used for timestamp in API. Just would like to make my question clear, the point is, it looks the “due\_at” time from dispute API is different from the “Response By” time on seller dashboard, even if I take the timezone difference into consideration, because 00:00 at Oct 9 in UTC can’t be Oct 11 in any timezone. ---
**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\ **Post date:** [October 4, 2024, 10:12pm UTC](https://developer.squareup.com/forums/t/dispute-response-by-time-different-between-seller-dashboard-and-dispute-api/19033/5 "2024-10-04T22:12:08Z")
What timezone is the seller in? 🙂 ---
**Author:** ![Alfred](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@Alfred](https://developer.squareup.com/forums/u/Alfred)\ **Post date:** [October 4, 2024, 10:14pm UTC](https://developer.squareup.com/forums/t/dispute-response-by-time-different-between-seller-dashboard-and-dispute-api/19033/6 "2024-10-04T22:14:25Z")
they are in PDT (UTC-7) ---
**Author:** ![Alfred](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@Alfred](https://developer.squareup.com/forums/u/Alfred)\ **Post date:** [October 4, 2024, 10:18pm UTC](https://developer.squareup.com/forums/t/dispute-response-by-time-different-between-seller-dashboard-and-dispute-api/19033/7 "2024-10-04T22:18:43Z")
the seller is PDT (UTC-7), the screenshot of seller dashboard above is taken from my browser, I’m not seller, and I’m in CEST (UTC+2) ---
**Author:** ![Alfred](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@Alfred](https://developer.squareup.com/forums/u/Alfred)\ **Post date:** [October 14, 2024, 7:28am UTC](https://developer.squareup.com/forums/t/dispute-response-by-time-different-between-seller-dashboard-and-dispute-api/19033/8 "2024-10-14T07:28:48Z")
Dear team, Any update please? Thanks. ---
**Author:** ![Alfred](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@Alfred](https://developer.squareup.com/forums/u/Alfred)\ **Post date:** [October 29, 2024, 6:00pm UTC](https://developer.squareup.com/forums/t/dispute-response-by-time-different-between-seller-dashboard-and-dispute-api/19033/9 "2024-10-29T18:00:35Z")
Dear team, Any update please? If it’s my mis-understanding on the API response from Square, it will also be appreciated if you can point it out. Thanks.