# Dispute not displayed in seller dashboard

**URL:** <https://developer.squareup.com/forums/t/dispute-not-displayed-in-seller-dashboard/20062>\
**Category:** Questions\
**Tags:** payments-api\
**Created:** [December 12, 2024, 9:36am UTC](https://developer.squareup.com/forums/t/dispute-not-displayed-in-seller-dashboard/20062 "2024-12-12T09:36:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Alfred](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@Alfred](https://developer.squareup.com/forums/u/Alfred)\
**Post date:** [December 12, 2024, 9:36am UTC](https://developer.squareup.com/forums/t/dispute-not-displayed-in-seller-dashboard/20062/1 "2024-12-12T09:36:42Z")

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Dear Team,

We noticed below dispute is available if we get it from square dispute API (we got this dispute from square webhook), but it’s not displayed in seller dashboard, could you please help to check?  
Thanks.

application id: sq0idp-X5g7B-QAtnOvyEFik1fuSg  
location id: L6V9HTMB5VZMQ  
dispute id: E4CuCzuhdD0lD9kpfvSCXD

Dispute API:

 ![image](https://global.discourse-cdn.com/square/original/2X/9/98b47a0482550d931a623efa5821dcb0cedb3d2f.png)

Square seller dashboard:

 ![image](https://global.discourse-cdn.com/square/original/2X/5/5b4f4ac56f927a0b9ab85094bb724f7e571f5ef9.png)

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<div class="post-metadata">

**Author:** ![Square-Dev-AI](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/square-dev-ai/32/2513_2.png) [@Square-Dev-AI](https://developer.squareup.com/forums/u/Square-Dev-AI)\
**Post date:** [December 12, 2024, 9:36am UTC](https://developer.squareup.com/forums/t/dispute-not-displayed-in-seller-dashboard/20062/2 "2024-12-12T09:36:58Z")

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👋 I’m Square Dev AI, here to help answer your question!  
Based on the information you’ve provided, the following documentation will help answer your question:

> **[Disputes API](https://developer.squareup.com/docs/disputes-api/overview)**
>
> An introduction to processing disputes using the Square Disputes API.

> **[Test the Disputes API](https://developer.squareup.com/docs/disputes-api/sandbox-testing)**
>
> Learn how to test the Disputes API in the Square Sandbox.

> **Additional Documentation**
>
> [Process Disputes](https://developer.squareup.com/docs/disputes-api/process-disputes)  
> [Square Dashboard](https://developer.squareup.com/docs/devtools/seller-dashboard)  
> [Developer Console](https://developer.squareup.com/docs/devtools/developer-dashboard)

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.  
Otherwise one of our Developer Advocates will provide additional assistance shortly.

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<div class="post-metadata">

**Author:** ![Alfred](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@Alfred](https://developer.squareup.com/forums/u/Alfred)\
**Post date:** [December 12, 2024, 9:40am UTC](https://developer.squareup.com/forums/t/dispute-not-displayed-in-seller-dashboard/20062/3 "2024-12-12T09:40:33Z")

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btw, we also noticed dispute response-by time looks not consistent between dispute API and seller dashboard, not sure whether it’s related though:

> [@Dispute "Response By" time different between seller dashboard and dispute API](https://developer.squareup.com/forums/t/dispute-response-by-time-different-between-seller-dashboard-and-dispute-api/19033):
>
> Dear Team, For below dispute, we noticed the “due\_at” time from dispute API is 00:00 at Oct 9 in UTC, while the “Response by” time on seller dashboard is Oct 11, regardless I set the browser timezone as CEST (UTC+2) or EST (UTC-7); If my understanding is correct, the “Response by” time on seller dashboard could be between Oct 8 ~ Oct 10 on different timezones (corresponding to “due\_at” 00:00 at Oct 9 in UTC), but not Oct 11, right? Dispute ID: 7eK5e9UMIUSZ6iSunpsojC Payment ID: VUN2HVHgKZlD1…

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**Author:** ![Bryan-Square](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/bryan-square/32/38_2.png) [@Bryan-Square](https://developer.squareup.com/forums/u/Bryan-Square)\
**Post date:** [December 12, 2024, 5:23pm UTC](https://developer.squareup.com/forums/t/dispute-not-displayed-in-seller-dashboard/20062/4 "2024-12-12T17:23:35Z")

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I took a look at the disputes section of the Dashboard and I see the dispute your referencing. Are you sure it’s not correctly showing? 🙂

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<div class="post-metadata">

**Author:** ![Alfred](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@Alfred](https://developer.squareup.com/forums/u/Alfred)\
**Post date:** [December 12, 2024, 6:03pm UTC](https://developer.squareup.com/forums/t/dispute-not-displayed-in-seller-dashboard/20062/5 "2024-12-12T18:03:51Z")

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hi Bryan,

Thanks for replying.  
Yes, i noticed it’s displayed in seller dashboard now, but it wasn’t there when I posted this, I don’t know why though.